Novell Technical Subscriptions

Frequently Asked Questions - Support and Customer Service

We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:

• General Issues
• Licensing
• Subscriber Portal and Activation
• Purchasing
• Subscription Management
• Support and Customer Service
• Linux Products and Registration Codes
• Admin Accounts

Support and Customer Service Questions

What kind of support is included?

Warranty support for replacement of defective media is available through subscriptions@novell.com.

Send all of your questions about Novell Technical Subscriptions to subscriptions@novell.com. In your e-mail, please include the following information:

1. Your name
2. Your organization's name
3. Your subscription's name (e.g. NPRS)
4. Your subscription ID (if you know it)

If you need support for Novell software products, you should refer to support.novell.com or your normal support channels.

What should I do if I'm missing a subscription update?

Contact the subscriptions team at subscriptions@novell.com.

I have not received my subscription for x months. Why?

Someone else in your organization may be receiving your subscription or it may have expired. Please contact the subscriptions team at subscriptions@novell.com. We'll investigate the matter for you and do our best to make it right.

My question is not covered in the FAQ. Where can I find the answer?

If your questions or concerns aren't covered in this FAQ, please contact the subscriptions team at subscriptions@novell.com.