Novell Technical Subscriptions
Frequently Asked Questions
We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:
- General Issues
- Licensing
- Subscriber Portal and Activation
- Purchasing
- Subscription Management
- Support and Customer Service
- Linux Products and Registration Codes
- Admin Accounts
If you don't find the answer to your questions here, please contact us at subscriptions@novell.com. We are able to address most issues within one business day.
General Issues
- How do the subscription products differ?
- Will Novell protect my personal information?
- I receive subscriptions as a free benefit to another Novell program; how should I respond to Novell's renewal letter?
- I live in France, where encrypted software is restricted. Does Novell provide a French-specific version of its subscriptions?
- What parts of my subscription can I access online?
- What CDs shipped last month?
- How can I get a receipt for my purchase?
- I get confused when I explore the Files CDs.
- I don't want a subscription. Can I order just the current Consolidated Support Pack?
- What happened to the Novell Support Connection® (NSC) CD?
Licensing
- How do the evaluation licenses for the Novell software included in Technical Subscriptions work?
- Are the software licenses additive?
- What happens when the Novell software licenses expire?
- Why am I asked to update the licenses for my evaluation software in December when my subscription does not expire until later?
- I am unable to download the licenses for my evaluation software.
- May I use evaluation software to run my business?
- I have a licensing question that is not addressed here.
Subscriber Portal and Activation
- How can I log in to the Subscriber Portal?
- Why did I receive two e-mail notifications, each with different keys?
- How can I activate my subscription using activation keys?
- The portal does not accept my activation keys. What should I do?
- How can I activate my subscription from an activation e-mail?
- I never activated my subscription; should I be concerned?
- How can I verify that my subscription was successfully activated?
- I'm having difficulties activating my subscription.
- I have activated several subscriptions but they don't all show up as activated.
- How up-to-date are the technical resources on the Subscriber Portal?
- I have a subscription to the NSEDL Standard. Do I need to use the Subscriber Portal?
- I have an Expanded/Server version of a technical subscription. Can other people besides myself access the online portion of my subscription?
Purchasing
- How can I purchase a Novell Technical Subscription?
- Can I pay in my local currency?
- Besides using a credit card online, how else can I remit payment?
- Will I be charged taxes even though the total on the Web site does not include taxes?
- I live outside the United States. Will I be charged sales taxes?
- My tax-exempt organization was charged taxes. How can I reclaim the money?
- Where should I send a bank wire? What information should I include in the wire?
- I no longer want my subscription; can I get a refund?
- Do I qualify for a free subscription?
- How can I find out if I qualify for a discount?
- Can I use my Certified Professional discount through my local reseller?
Subscription Management
- How do subscriptions work?
- Can I upgrade my subscription to a higher level?
- Can I upgrade even though my subscription is not up for renewal?
- How often will I receive updates?
- How will I know when I need to renew my subscription?
- I receive my subscription as a free entitlement; do I need to renew?
- Where can I send product suggestions?
- How can I change my subscription mailing address?
- How long will it take to ship my materials?
- How can I verify that I have the correct CDs/DVDs?
- How long does my subscription last?
- Will I receive a renewal notice?
Support and Customer Service
- What kind of support is included?
- What should I do if I'm missing a subscription update?
- I have not received my subscription for x months. Why?
- My question is not covered in the FAQ. Where can I find the answer?
Linux Products and Registration Codes
- What are the supported platforms and system requirements for each SUSE Linux product?
- Why isn't SUSE Linux 10.0 (formerly SUSE LINUX Professional) included with my Technical Subscription?
- Which Technical Subscriptions include the SUSE Linux software?
- For which Linux products are registration codes available?
- Are there any licensing restrictions for SUSE Linux Enterprise Server, Novell Linux Desktop, Novell Open Enterprise Server or Novell Linux Small Business Suite?
- Which subscriptions include access to Linux registration codes?
- Can I update several boxes with one registration code?
- How can I obtain a Linux registration code?
- I have obtained a Linux registration code. How do I use it to update my system?
- How do I install and run the evaluation version of Novell Open Enterprise Server?
- I am a partner or a developer; how can I obtain registration codes for SUSE Linux 10.0 (formerly SUSE LINUX Professional)?
- Where can I get additional information about SUSE Linux products?
Admin Accounts
- What is an 'admin account'?
- Who qualifies for an admin account?
- How does it work?
- I activated my admin account but have not received my subscription. What's wrong?
- How do I assign or reassign a subscription to another individual?
- Can I assign the administrator role to someone else within my company?
- Can I view a demo of admin account activation and setup?
- I need help setting up my Admin Account. Who can help me?