Novell Technical Subscriptions

Frequently Asked Questions - General

We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:

General Issues

How do the subscription products differ?

See the Features and Benefits page for a detailed explanation of the key differences between subscription products.

Will Novell protect my personal information?

At Novell, we respect your privacy and are committed to protecting and managing the personal information you share with us. We will keep information that personally identifies you—your name and contact information, for example—secure. Furthermore, Novell will not sell, trade or otherwise make the names of Novell Technical Subscription customers available to any organization outside of Novell, Inc. or its channel affiliates. Please see our online privacy policy for complete details.

I receive subscriptions as a free benefit to another Novell program; how should I respond to your renewal letter?

If you receive your technical subscriptions as an entitlement (through a Premium Support, PartnerNet or MLA agreement, for example) and plan to renew your support or licensing agreement with Novell, you may disregard the renewal letter. However, your entitlement subscriptions will expire when your support or licensing agreement expires.

Entitlement subscriptions for CLA customers are for one year. After the first year, a CLA customer who spends U.S. $25,000 or more (retail) qualifies for either the Novell Support Resource Library' (NSRL) or the Novell Software Evaluation & Development Library (NSEDL). A CLA customer who spends U.S. $50,000 or more (retail) qualifies for both the NSRL and the NSEDL. The renewal is NOT automatic; you must e-mail Novell Technical Subscriptions at subscriptions@novell.com. Please include your company name, your CLA number and your requested subscription(s). Otherwise, you may purchase a yearly subscription.

If you need more subscriptions than you receive with your entitlement, you may purchase the extra subscriptions separately. You can also choose to upgrade any entitlement subscription to the Novell Professional Resource Suite' (NPRS) or Tech Select Service. If you have any time remaining on another Technical Subscription, you can use it as a credit toward an upgrade

What parts of my subscription can I access online?

Technical Resources: All of the technical resources which are available on CD/DVD are also available online via the Subscriber Portal. In addition, some advanced technical resources are only available through the portal. The portal consolidates the most current technical documentation, articles, forums and other subscription information, providing a convenient, integrated view of all Technical Resources.
Evaluation Software: All evaluation software is available online via the Subscriber Portal or through http://download.novell.com/index.jsp

What CDs shipped last month?

Our Web site includes a comprehensive list of all the CDs that ship each month.

How can I get a receipt for my purchase?

Simply request one from the Novell Technical Subscriptions team. Please e-mail us at subscriptions@novell.com. In your e-mail, please include the following information:

Your name
Your organization's name
The subscription for which you want a receipt

I get confused when I explore the Files CDs.

You should use the Install DVD to search for the files and patches that you need. The search results may point you to another CD/DVD included in your subscription.

I don't want a subscription. Can I order just the current Consolidated Support Pack.

Yes. You can order the Consolidated Support Pack here(click on the 'Other' tab).