Novell Technical Subscriptions

Frequently Asked Questions - Purchasing

We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:

Purchasing Questions

How can I purchase a Novell Technical Subscription?

Access the Buy, Renew or Upgrade page and follow the instructions.

Can I pay in my local currency?

If you are using a credit card and you are not in the United States, your credit card issuer will convert the price from U.S. dollars to your local currency at the issuer's exchange rate. If you are paying by check or money order, you must provide payment in U.S. dollars.

If you purchase through your local reseller, you will use local currency.

Besides using a credit card online, how else can I remit payment?

Online orders must be paid for by credit card. Customers that order by phone will be given the option to pay by credit card, wire transfer, purchase order or check. Purchase orders and checks must be mailed in, and must be received before the product will be shipped. To order by phone, please call:

US and Canada - 1-888-321-4272
Outside US - 1-925-463-1473
Fax - 1-510-657-1473

You may also purchase a subscription through your local reseller.

Will I be charged taxes even though the total on the Web site does not include taxes?

Yes. Novell collects taxes for all online orders. You will be charged sales tax based on the shipping address that you supply. The total figure given on the Web site does not include sales tax. However, a notice alerts you that you will be charged appropriate taxes.

I live in the United States or Canada; will I be charged sales taxes?

Yes. Novell collects taxes for all online orders. You will be charged sales tax based on the shipping address that you supply.

I live outside the United States; will I be charged sales taxes?

Customers who live outside the United States are responsible to pay for duties and taxes assessed by the local Customs office.

My tax-exempt organization was charged taxes. How can I reclaim the money?

If you live in the United States and are tax exempt, you can request to be reimbursed for the sales tax amount, but only AFTER you provide us with a copy of your tax exempt certificate using one of the following methods:

Email - Subscriptions@novell.com
Fax - 1-510-657-1473
Mail - Novell Technical Subscriptions
PO Box 14530
Fremont, CA 94539-9876

Where should I send a bank wire? What information should I include in the wire?

Send bank wire payments to the following address:

Bank of the West
1450 Treat Blvd
Walnut Creek, CA 94596

Beneficiary Information:
Zomax, Inc (Novell Project)
Account number - 184-003-366
ABA number - 121100782
S.W.I.F.T. Code - BWSTUS66

Please include the following information in the memo portion of the bank wire:

Your name
The name of the subscription that you are purchasing
The name of your company or organization
If you are renewing or upgrading your subscription, the Subscription ID number for your current subscription

I no longer want my subscription; can I get a refund?

You can receive a refund for any'Technical Subscription product'if you make the request within 30 days of purchase.' In that case, you will be responsible to'send back the starter kit at your own expense before the refund can be issued.

Do I qualify for a free subscription?

Check the Entitlements page to see if you qualify.

How can I find out if I qualify for a discount?

You can qualify for discounts up to 25%. Check the Pricing & Discounts page.

Can I use my Certified Professional discount through my local reseller?

No. You can use your Certified Professional discount only when purchasing online.