Novell Technical Subscriptions

Frequently Asked Questions - Subscription Management

We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:

Subscription Management Questions

How do subscriptions work?

If you purchase a Novell Technical Subscription which includes physical deliverables, you will receive a welcome kit within 5 to 10 business days of purchasing or activating your subscription and you receive immediate Subscriber Portal access.

The welcome kit includes the complete and current set of CDs and DVDs for your subscription. Regular updates, which include new products and resources, will follow. The frequency of updates varies depending on your particular subscription(s). For example, Novell Professional Resource Suite' updates ship monthly and Novell Software Evaluation & Development Library updates ship every 2 months.

The Subscriber Portal always contains the most current and complete set of software and technical resources for your subscription.

If you purchase or are assigned an electronic subscription, you receive immediate access to technical resources, online via the Subscriber Portal. Your online access is maintained until your subscription expires.

Can I upgrade my subscription to a higher level?

Yes. You can upgrade all subscriptions, even those received as an entitlement, to Novell Tech Select Service or to the Novell Professional Resource Suite (NPRS). To upgrade now, click here.

Can I upgrade even though my subscription is not up for renewal?

Yes. If you have an NSRL, NSEDL or Toolkit and would like to upgrade to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.

Yes. If you would like to upgrade to Tech Select Service or to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.

How often will I receive updates?

Check out the Features & Benefits section to find out the CD/DVD update frequency for all Technical Subscriptions programs.

How will I know when I need to renew my subscription?

You will receive a renewal notice 120 days before your yearly subscription is due to expire.

I receive my subscription as a free entitlement; do I need to renew?

If you receive your subscription as a free entitlement to a Premium Support, MLA, PartnerNet or CNI contract, you do not need to renew your subscription as long as you renew your contract.

If you receive your subscription as a free entitlement to a CLA contract, your subscription will NOT be automatically extended. After the first year, a CLA customer who spends U.S. $25,000 or more (retail) qualifies for a free NSRL or NSEDL. A CLA customer who spends $50,000 or more qualifies for both the NSRL and the NSEDL. However, the renewal is NOT automatic; you must e-mail subscriptions@novell.com. Please include your company name, CLA number, and your requested free subscription(s). We will verify that you qualify and will notify you if you don't.

Where can I send product suggestions?

The Novell Technical Subscriptions team is always looking for new ideas to improve our products. Please send your suggestion(s) to subscriptions@novell.com.

How can I change my subscription mailing address?

Go to the Subscriber Portal, log in and click Manage Subscription Profile. You can also e-mail us at subscriptions@novell.com to report your new shipping address.

How long will it take to ship my materials?

Novell will ship your initial welcome kit within 5 to 10 business days. Update shipments should arrive around the first week of the month. Note that the frequency of updates varies for the various Technical Subscriptions products.

How can I verify that I have the correct CDs/DVDs?

Check the CD/DVD breakdown page.

How long does my subscription last?

Paid subscriptions last one year. Entitlement subscriptions last as long as the reason for the entitlement is valid.

Paid subscriptions last one year. Entitlement subscriptions last as long as the contract associated with the entitlement is valid.

How can I check when my subscription will expire?

Check the right column of the Subscriber Portal home page. All your active subscriptions are listed with their respective expiration dates under the heading "My Subscriptions". If you don't have portal access, e-mail the subscriptions team at subscriptions@novell.com.