Novell Technical Subscriptions
Frequently Asked Questions - Subscription Management
We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:
Subscription Management Questions
All subscription access is now online only.You receive immediate access to technical resources, online via the Subscriber Portal. Your online access is maintained until your subscription expires.
Yes. If you have an NSRL, NSEDL or Toolkit and would like to upgrade to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.
Yes. If you would like to upgrade to Tech Select Service or to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.
If you receive your subscription as a free entitlement to a Premium Support, MLA, PartnerNet or CNI contract, you do not need to renew your subscription as long as you renew your contract.
If you receive your subscription as a free entitlement to a CLA contract, your subscription will NOT be automatically extended. After the first year, a CLA customer who spends U.S. $25,000 or more (retail) qualifies for a free NSRL or NSEDL. A CLA customer who spends $50,000 or more qualifies for both the NSRL and the NSEDL. However, the renewal is NOT automatic; you must email email@example.com. Please include your company name, CLA number, and your requested free subscription(s). We will verify that you qualify and will notify you if you don't.
The Novell Technical Subscriptions team is always looking for new ideas to improve our products. Please send your suggestion(s) to firstname.lastname@example.org.
Paid subscriptions last one year. Entitlement subscriptions last as long as the reason for the entitlement is valid.
Paid subscriptions last one year. Entitlement subscriptions last as long as the contract associated with the entitlement is valid.
Check the right column of the Subscriber Portal home page. All your active subscriptions are listed with their respective expiration dates under the heading "My Subscriptions". If you don't have portal access, email the subscriptions team at email@example.com.