Novell Technical Subscriptions

Frequently Asked Questions - Subscription Management

We've got the answers to your questions about Novell Technical Subscriptions. Explore the following categories:

Subscription Management Questions

How do subscriptions work?

All subscription access is now online only.You receive immediate access to technical resources, online via the Subscriber Portal. Your online access is maintained until your subscription expires.

Can I upgrade my subscription to a higher level?

Yes. You can upgrade all subscriptions, even those received as an entitlement, to Novell Tech Select Service or to the Novell Professional Resource Suite (NPRS). To upgrade now, click here.

Can I upgrade even though my subscription is not up for renewal?

Yes. If you have an NSRL, NSEDL or Toolkit and would like to upgrade to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.

Yes. If you would like to upgrade to Tech Select Service or to the NPRS, you may apply the remaining months of your current subscription toward the upgrade.

I receive my subscription as a free entitlement; do I need to renew?

If you receive your subscription as a free entitlement to a Premium Support, MLA, PartnerNet or CNI contract, you do not need to renew your subscription as long as you renew your contract.

If you receive your subscription as a free entitlement to a CLA contract, your subscription will NOT be automatically extended. After the first year, a CLA customer who spends U.S. $25,000 or more (retail) qualifies for a free NSRL or NSEDL. A CLA customer who spends $50,000 or more qualifies for both the NSRL and the NSEDL. However, the renewal is NOT automatic; you must email subscriptions@novell.com. Please include your company name, CLA number, and your requested free subscription(s). We will verify that you qualify and will notify you if you don't.

Where can I send product suggestions?

The Novell Technical Subscriptions team is always looking for new ideas to improve our products. Please send your suggestion(s) to subscriptions@novell.com.

How can I change my subscription mailing address?

Go to the Subscriber Portal, log in and click Manage Subscription Profile. You can also email us at subscriptions@novell.com to report your new shipping address.

How long does my subscription last?

Paid subscriptions last one year. Entitlement subscriptions last as long as the reason for the entitlement is valid.

Paid subscriptions last one year. Entitlement subscriptions last as long as the contract associated with the entitlement is valid.

How can I check when my subscription will expire?

Check the right column of the Subscriber Portal home page. All your active subscriptions are listed with their respective expiration dates under the heading "My Subscriptions". If you don't have portal access, email the subscriptions team at subscriptions@novell.com.