Novell Linux Desktop
Installation Support
| Product | Installation Support |
| Novell Linux Desktop | unlimited for 1 year installation |
If you have already registered your product, you may open a service request by clicking here. 
If you need help navigating the electronic service request system, click here .
Scope of Installation Support
The following defines topics covered under the basic installation support. Basic installation support is included with each purchase of Novell Linux Desktop 9 for a period of one year from the date of activation, and is provided through electronic support only with 12x5 access.
Initial installation
- Installation on a typical standalone PC (no RAID configuration)
- Installation on a laptop (no PCMCIA configuration)
Hardware Requirements
- Installation on a single-processor system (Pentium I or higher)
- Installation on an dual-processor system
- Installation on a system with at least 128MB RAM
- Installation on a hard disk with a minimum of 2 GB free
Supported Installation Media
- Installation from an internal ATAPI CD-ROM or DVD drive
- Installation from a local SCSI CD-ROM or DVD drive on a supported PCI SCSI controller
Partitioning Support
- Partitioning of a hard disk with one additional operating system during the initial installation with YaST2, provided enough free space (at least 2GB) is available or can be created with the YaST2 partitioning tool
- Creation of the partitions /, swap and /boot (if necessary)
- Support for resizing a single Windows partition that covers the entire hard disk, if resizing can be done with YaST2
Package Management and Software Installation
- Support for the software selection "Standard System"
- Installation of applications from the installation media using YaST2
- Installation of bug fixes and security updates during installation and using the Red Carpet client.
- Kernel updates (only official Novell update RPMs for the respective distribution)
Supported Installation Targets
- Installation on the first (hda) or second IDE hard disk (hdb) in an IDE-only system, the hard disks being connected directly to the IDE bus as primary devices
- Installation on the first (sda) or second (sdb) SCSI hard disk on a supported PCI SCSI controller in an SCSI-only system
- Installation on Linux partitions (ext2, ext3 or reiser), created with Linux fdisk or YaST
- Integration & configuration of supported DATA devices (without RAID configuration)
Configuration of the Boot Loader
- Configuration of the GRUB boot loader in the MBR of the first hard disk or on a floppy disk without modification of the BIOS mapping using the standard kernels or official kernel update
- Entry of the kernel parameters in the boot loader configuration
Setup of the Graphical User Interface
- Configuration of X11 with a monitor detected by YaST2 (or VGA, 75Hz)
- No 3D hardware acceleration
- Standard resolution 800x600 or 1024x768
- Standard color depth 16 Bit
- Framebuffer in the event of problems
- Configuration of internal laptop display
- Login to KDE and GNOME with a default configuration
Integration of Input Devices
- Configuration of a one, two, or three button mouse (PS/2 or USB)
- Configuration of the touchpad
- Integration of a standard keyboard (PS/2 or USB)
Support for the Configuration of the Internet Connection
- Basic configuration of an Internet connection with a supported PCI ISDN card
- Basic configuration of an Internet connection with an external serial modem (not USB)
- Basic configuration of a DSL Internet connection (pppoe only) through a supported PCI network adapter (no routing/masquerading)
- Basic configuration of a LAN connection through a single supported PCI network adapter
Integration of Additional Hardware
- Analysis of resource conflicts
- Elimination of resource conflicts in PCI-only systems
- Basic configuration of a supported PCI sound card
- Basic configuration of a supported PCI network adapter
Support for System Administration
- Setup of system time
- Creation of one user non-root user
Configuration of Networks and Network Services (Client only)
- Configuration of supported PCI Ethernet cards
- Configuration of TCP/IP