Novell makes it easy to get the answers you need, delivering award-winning online resources, on-demand training and even access to product engineers for your critical questions.
Service Requests
Academic customers who purchase Novell products through Novell's Academic Licensing Agreement (ALA) or School Licensing Agreement (SLA), do not have the option to purchase Maintenance, which includes upgrade protection, training and support. Instead, Novell offers specially priced Academic Service Requests packs in various increments. +
Novell Tech Select Service
A comprehensive subscription for academic customers combining Novell's powerful technical tools, evaluation software, expanded licensing, exclusive training materials and three technical support incidents. +
Premium Service Engineers
Novell Premium Service Engineers help ensure the highest levels of availability and performance, keeping downtime to a minimum. Augment your current support program with the services of a Premium Service Engineer. +
Additional Options
If you're planning big changes or just need some extra assurance, we have supplemental support options—on site support, proactive system analysis and scheduled standby—to meet any challenge. +
Americas
United States, Canada, Latin America
EMEA
Europe, Middle East, Africa
Asia Pacific
Asia Pacific
