Novell Support Lifecycle
Introduction and Overview
Novell's Product Support Lifecycle provides consistent and predictable support availability guidelines, allowing you to effectively plan and manage your support needs. To verify the lifecycle dates for a specific product, search in the "support status by product" window on the right column of this page.
Platform & Operating System Products
Novell will provide a minimum of five years General Support for platform and operating system products, including revisions, starting with the date of a product's general availability. When General Support ends, Novell may offer Extended Support for an additional two years. The combined duration of General Support and Extended Support will be a minimum of 7 years. Self-Support is offered for ten years from the date of a product's general availability.
Platform and Operating System products include NetWare, Novell Small Business Suite, Novell Linux Desktop, SUSE® Linux Enterprise Desktop, Novell Linux Point of Service, SUSELinux Enterprise Server and Open Enterprise Server (OES). To verify whether a specific product is treated as a Platform and Operating System product with respect to this lifecycle policy, search in the "support status by product" tool on the right column of this page.
Software Services & Application Products
Novell will provide a minimum of three years General Support for software service and application products, including revisions, starting with the date of the product's general availability. When General Support ends, Novell may offer Extended Support for an additional two years. Self-support is offered for ten years from the date of a product's general availability.
Software Services and Application products include Access Manager, GroupWise, ZENworks, BorderManager, Identity Manager and drivers, iChain, eDirectory, SecureLogin, Sentinel, Teaming and Conferencing, and Novell Client. To verify whether a specific product is treated as a Software Services or Application product with respect to this lifecycle policy, search in the "support status by product" tool on the right column of this page.
Life Cycle Details
General Support
- Free and fee-based support options, including installation and configuration support, incident support, annual support programs, and technical subscriptions
- Software maintenance as outlined in the Software Maintenance policy
- The ability to request product and feature enhancements
Extended Support
- Fee-based support options
- Software maintenance as outlined in the Software Maintenance policy
- Long Term Service Pack Support for SUSE Linux Enterprise Server
Self-Support
Self-support includes free and fee-based resources:
Bundled and Third-Party Products
For each Novell product included in a formal Novell suite (see our general price list), the general policy is that the product is supported based on the lifecycle of the suite or bundle. For certain suites or bundles, Novell may identify that individual components have their own lifecycle. Please be sure to search in the "support status by product" tool on the right column of this page.
Third-party products are not covered by the Novell Support Lifecycle Policy and will follow the support policies set by the product's manufacturer.
Additional Information
Support Status by Product
Enter product nameSearch by First Letter
| a | b | c | d | e | f | g | ||
 |
||||||||
| h | i | j | k | l | m | n | ||
|
||||||||
| o | p | q | r | s | t | u | ||
|
||||||||
| v | w | x | y | z | ||||
Search by Support Group
- Products under General Support
- Products leaving General Support within 90 days
- Products under Extended Support
- Products leaving support within 90 days