Support for Master License Agreement Customers

The Master License Agreement (MLA) program rewards customers based on volume spending and commitment. Designed for large, worldwide organizations, the MLA provides a flexible method of implementing Novell systems across your business.

As an MLA customer, you are entitled to a level of Premium Service, which includes unlimited service requests, training, tools and more. Depending on your total amount of Maintenance, you may also qualify for a higher level of Premium Service, which provides a more extensive level of services, ranging from Service Account management to access to a named or assigned engineer, and more.