Support for Master License Agreement Customers

Novell Master License Agreement (MLA) Customers purchase product and maintenance direct from Novell. MLA Customers receive support through Novell's Premium Service program. The Premium Service tiered model allows you to you choose the level that's right for you—from occasional telephone support to dedicated support engineers who bring full-time support, knowledge and expertise to your organization for critical or highly customized solutions.

Your total maintenance purchase determines the level of support you are entitled to. Of course, you also have the option to purchase upgrades to higher levels of Premium Service at any time.