SUSE Linux Enterprise Server
Supported Packages
Novell SUSE LINUX package description and support level information for contracted customers and partners
ACC
Additional Customer Contract necessary
L1
Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.
L2
Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.
L3
Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.
Novell will support the usage of original (non-change or recompiled) packages. See package description on product page. In addition, we recommend that certified hardware be used with SUSE products. More information about certified hardware can be found at the following site: http://www.novell.com/partnerguide.
Package Descriptions and Support Level Information
SUSE Linux Enterprise Server 10 SP1
- SUSE Linux Enterprise Server 10 for x86
- SUSE Linux Enterprise Server 10 for x86_64 (64 bit)
- SUSE Linux Enterprise Server 10 for Itanium Processor Family
- SUSE Linux Enterprise Server 10 for IBM Power (TM)
- SUSE Linux Enterprise Server 10 for IBM System z9 (Mainframe servers)*
- SUSE Linux Enterprise Server 10 and Virtualization
SUSE Linux Enterprise Server 9 Service Pack 4
- SUSE Linux Enterprise Server 9 SP4 for x86
- SUSE Linux Enterprise Server 9 SP4 for AMD64 & Intel EM64T
- SUSE Linux Enterprise Server 9 SP4 for Itanium Processor Family
- SUSE Linux Enterprise Server 9 SP4 for IBM Power (TM)
- SUSE Linux Enterprise Server 9 SP4 for IBM S/390v (31 bit)
- SUSE Linux Enterprise Server 9 SP4 for IBM zSeries (64 bit)