SUSE Linux Enterprise Server

Supported Packages

SUSE® Linux Enterprise Server package description and support level information for contracted customers and partners.

ACC

Additional Customer Contract necessary

L1

Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.

L2

Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.

L3

Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.

Novell will support the usage of original (non-change or recompiled) packages. See package description on product page. In addition, we recommend that certified hardware be used with SUSE products. More information about certified hardware can be found at the following site: http://www.novell.com/partnerguide.

Package Descriptions and Support Level Information

SUSE Linux Enterprise Server 11

All packages delivered with the SUSE Linux Enterprise Server 11 image are delivered or available with L3 support, except the following:

Technology Previews and SELinux Basic Enablement
Sounds, Graphics, Fonts, Localization, and Artwork

The following packages require additional support contracts in order to receive full support:

BEA Java (Itanium only)
MySQL Database
PostGreSQL Database
WebSphere CE Application Server

For more details please see the Release Notes.

Shipped Packages:

SUSE Linux Enterprise Server 10 SP2

SUSE Linux Enterprise Server 9 Service Pack 4

Locate archived packages for SUSE Linux Enterprise Server.