SUSE Linux Enterprise Server Archive

Supported Packages Archive

SUSE® Linux Enterprise Server package description and support level information for contracted customers and partners

ACC

Additional Customer Contract necessary

L1

Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.

L2

Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.

L3

Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.

The following service packs are no longer supported under the general support period of the product lifecycle. Novell does offer additional service options on SUSE Linux Enterprise 9 SP3 and SUSE Linux Enterprise 10 SP1 for an additional fee. If you are interested please contact your local Novell sales representative for details.

Package Descriptions and Support Level Information

Shipped Packages SLES 11

(*Normal support no longer covers these packages as of December 31, 2010)

SUSE Linux Enterprise Server 10 SP2

(*Normal support no longer covers these packages as of April 30, 2010)

SUSE Linux Enterprise Server 10 SP1

(*Normal support no longer covers these packages as of November 30, 2008)

SUSE Linux Enterprise Server 9 Service Pack 4

(*Normal support no longer covers these packages as of February 29, 2008)

SUSE Linux Enterprise Server 9 SP3

(*Normal support no longer covers these packages as of February 29, 2008)

View current supported packages for SUSE Linux Enterprise Server.