What Novell Offers in the Advanced TechnicalTraining Program
Articles and Tips: tip
Novell Services Division
01 Jul 1997
Finding time to catch up on new or changing technologies can be almost as time consuming as attending the courses you know you should take. But there are ways to keep up on Novell technologies other than attending classes on the subjects. One method is Novell's Advanced Technical Training program.
The Advanced Technical Training program is designed to offer information beyond that which you receive through the CNE/Master CNE/CNA programs. This information can prove essential in keeping up on the technical knowledge needed for efficient network performance.
The Web Site
The program offers information through conferences, videos, computer-based training (CBT) modules, and lab projects. To find out more about these sources of information, go to http://support.novell.com/additional/advtt/. From here, choose the area of the world that best fits where you live: America, Europe, or Asia. This example selected America for its explanations, which brings up a web page listing Training Videos, Technical Conferences, and Lab Projects.
Clicking on the Training Videos link brings you to the Novell Technical Support Training Videos page, which lists a number of categories that you can purchase videos on. The categories, as well as the available videos, are listed below:
NetWare Operating Systems
Resolving Critical Server Issues: Volume 1
Novell Directory Services Basics
Novell Directory Services Tree Design
Partitioning Operations and Replicas
Strategies for Troubleshooting Novell Directory Services
Networking Issues in a Small Office Environment
Backup and Restore
How to verify Novell Directory Services Operations
Managing Multiple Drives & Volumes
NetWare v4.10 SFT3 Configuration, Troubleshooting and Top Issues
Technical Differences between NT and NetWare
NDS Troubleshooting and Top Issues
NetWare 4.11 Administration Tools
NetWare v3.x to v4.11 Migration/NDS Disaster Recovery Update
NetWare Web Server / DHCP
NetWare 4.11 Server Updates
VLM Top Issues and NTSWD
Overview of NetWare Client 32 for DOS/Windows 3.1x;
Overview of NetWare Client 32 for Windows 95
Integrating Client 32 with Windows 95
NetWare v4.11 Client Update
NetWare Printing and Utilities
NetWare 4.x Printing
NetWare Management Services
LAN - RIP/SAP and IPX Routing
LAN WorkPlace (LWP) 5.0 and the Internet
Novell Internet, NFS, and TCP/IP Products
NetWare NFS Services 2.1
Implementing NetWare IP
Troubleshooting TCPIP Problems in an IntranetWare Environment
Modem Technology in GroupWise
Troubleshooting Database Issues in GroupWise
GroupWise 5 Administration: Novell Directory Services, Windows NT
and GroupWise Clients
GroupWise 5 TCP/IP Issues
GroupWise 5 Document Management
GroupWise 5 Client/Server Configuration
GroupWise 4 to 5 Migration/Co-Existence
GroupWise 5/NDS Enterprise Design
Novell Network Access Products
NetWare Connect Tips and Tricks
Supporting NetWare Mobile
New videos will be added to this list as they become available, so be certain to visit the list page often. The price per video is $59.99 US, plus shipping and handling (there is a 40% discount if you qualify).
Advanced Technical Training conferences allow Novell customers and partners to attend lectures and receive hands-on lab experience that give advanced training information on IntranetWare, GroupWise 5.0 (GW), ManageWise (MW), Novell Directory Services (NDS), and other topics. Any course-related videos are also thrown in a part of the conference fees.
Novell recently finished up a series of conferences at Novell Canada in Toronto and Ottawa. The presenters were from Novell technical specialists selected from NTS technical support engineers, Consulting Services engineers and product engineers. Each presenter has extensive experience planning enterprise solutions. For example, the lectures, discussions, and lab exercises for NetWare 4.11 Directory Services focused on Partition Operation, such as Add/delete, Split, Join, Change replica type, and Move Sub Tree. Other topics included NDS Maintenance, NDS Manager, NDS Trace, NDS Troubleshooting, and Error Code Procedure.
Attending participants needed to have some background in NDS and its operations in order to take full advantage of the three day conference. For instance, participants needed to have worked with DSREPAIR.NLM, seen DSTRACE and completed some partition operations. The conference also included this same type on in-depth information for GroupWise and ManageWise, and focuses on MLA and Premium Partners as participants.
To find out what programs and conferences are available, click on the Training Conferences for Service Partners link.
If you have access to a multimedia workstation, you can also take a Computer-based Training (CBT) course. These courses allow you to receive technical training on your own schedule without having to attend courses. CBTs are self-paced and come with bookmark and pause features that allow you to pause at any time, put in a bookmark, and go do your real job for a while, then return and continue with the CBT course right where you left off.
Novell Technical Services has created self-paced Advanced Technical training modules that provide an effective way for support professionals to get training at their convenience. The student will need the availability of all software and hardware described in each Lab Project. Lab Projects cost nothing and are available on this web page and on Compuserve.
Take some time to peruse the Advanced Technical Training web site and learn more about the what's available for the technically designated. The training will assist in enhancing the skill set of professionals who need to maintain and troubleshoot Novell products so they can perform their jobs more efficiently.
For more information, visit http://support.novell.com. If you are on Compuserve, type GO NOVELL. Or call Novell's FaxBack service at 1-800-209-3500 and request one of the following documents:
Conferences -- 1342 Video order form -- 1334 Video abstracts -- 1337 CBTs -- 1351
You can also order over the phone at 800-228-7613 or 512-434-1529, or by fax at 512-218-6418.
* Originally published in Novell AppNotes
The origin of this information may be internal or external to Novell. While Novell makes all reasonable efforts to verify this information, Novell does not make explicit or implied claims to its validity.