ZEN Errors

Articles and Tips: qna

01 Feb 2003

I am a ZENworks fan. Recently, when installing the ZENworks 2 Support Pack 1, I received the following Java errors:

Inventory and Application Reports containing no data (empty). 
	
java.lang.NullPointerException
	
at com.novell.managewise.am.base.alarmVariablesHelper.write(Compiled Code)
at com.novell.managewise.am.base.mwAlarmMIBDataStructHelper.write
(mwAlarmMIBDataStructHelper.java:41)
at com.novell.managewise.am.db.mibdata._MWAMMIBDataImplBase._execute
(_MWAMMIBDataImplBase.java:76)
at com.novell.managewise.am.db.mibdata._MWAMMIBDataImplBase._execute
(_MWAMMIBDataImplBase.java:58)
at com.visigenic.vbroker.orb.SkeletonDelegateImpl.execute
(SkeletonDelegateImpl.java:108)
at com.visigenic.vbroker.orb.GiopAdapterThread.doRequest
(GiopAdapterThread.java:258)
at com.visigenic.vbroker.orb.GiopAdapterThread.dispatch
(GiopAdapterThread.java:411)
at com.visigenic.vbroker.orb.ThreadPoolDispatcher$1.run
(ThreadPoolDispatcher.java:49)
at com.visigenic.vbroker.util.ThreadPool.run(Compiled Code)
at java.lang.Thread.run(Thread.java:466) 
	
Novell ORB (VisiBroker for Java) runtime throwing: org.omg.CORBA.UNKNOWN
[completed=MAYBE, reason=Exception: java.lang.NullPointerException]
[4/7/00 1:37:33 PM] AMMIBData: Error: org.omg.CORBA.UNKNOWN[completed=MAYBE]
[4/7/00 1:37:33 PM] AMTrapData: Error: exception AMException
{string reason="Failed in AMMIBData class...";}

What have I done to my network? Help!

ZEN vs. Java in Zonguldak

Dear ZEN: According to Novell Technical Support, the modules that make up the database portion of ZEN have been loaded out of sequence. Complete the following steps to rectify the situation:

Determine the process ID of the Master, Storer, and Alarm Manager processes by entering the following at the server console:
```
java -show
```
Kill the processes for Master, Storer, and Alarm Manager by entering the following at the server console for each process:
```
java -kill<IDnumber>
```

Reload the following processes:

SYS:\PUBLIC\ZENWORKS\JAVA\ALARMMGR.NCF
	SYS:\SYSTEM\GATHERER.NCF
SYS:\PUBLIC\ZENWORKS\JAVA\MASTER.NCF
SYS:\PUBLIC\ZENWORKS\JAVA\STORER.NCF
SEARCH ADD VOL2:\ZENWORKS\DATABASE
	<VOL>:\ZENWORKS\DATABASE\MGMTDBS.NCF

* Originally published in Novell AppNotes

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The origin of this information may be internal or external to Novell. While Novell makes all reasonable efforts to verify this information, Novell does not make explicit or implied claims to its validity.