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Articles and Tips: article

Richard Whitehead

01 Aug 2005


This year marks the seventh anniversary of Novell ZENworks. And what better time to release ZENworks 7? That's right. Novell is releasing ZENworks 7 in calendar Q3!

ZENworks 7 has many enhancements and new capabilities. It includes updated versions of ZENworks Desktop Management, ZENworks Server Management, ZENworks Handheld Management, ZENworks Linux Management and more. But some of the most significant changes are in the Linux Management, Desktop Management and new Asset Inventory offerings. Table 1 shows the key features and functionality of ZENworks 7 and what's new or improved.

Desktop Management

How would you like to manage your Windows workstations using the power and security of Linux? Now you can! With Novell ZENworks 7 Desktop Management, you can now install the following key elements on SUSE LINUX Enterprise Server 9 Support Pack 1 or Novell Open Enterprise Server (Linux) 1.0:

  • ZENworks Desktop Management Server: This software enables you to centrally create and manage policies and profiles for users and workstations. These policies and profiles enable you to distribute, manage and update applications, perform advanced inventory and remote management functions, and automatically install operating systems on the Windows workstations in your network.

  • ZENworks Middle Tier Server: This software works with Web Server software installed on a Linux server to set up authentication and communication between the Desktop Management Server inside the corporate firewall and workstations outside the corporate firewall. This communication makes it possible for mobile users to get Desktop Management services when they are traveling or working from home. You can also fully manage PCs without the full Novell Client32.

Some of the most significant changes in ZENworks 7 are the Linux Management, Desktop Management, and New Asset Inventory Offerings.

During installation you can now choose between the two elements organized in various combinations called "install sets." You can choose any of the following install sets:

  1. Install All ZENworks Features on a Linux Server

  2. Install Only the Desktop Management Server on a Linux Server

  3. Install Only the ZENworks Middle Tier Server on a Linux Server

  4. Customize the ZENworks Desktop Management Installation on a Linux Server

Although you can store the workstation application and policy files on a Linux server, you must use Novell ConsoleOne to configure them from your administrative Windows workstation or server.

Linux Management

ZENworks 7 Linux Management makes it easy to embrace and extend Linux within your existing environment. It's the only solution that uses policy-driven automation to deploy, manage and maintain Linux resources. These automated and intelligent policies allow administrators to provide centralized control across the lifecycle of Linux systems for desktop lockdown, imaging, remote management, inventory and software management. The result is a comprehensive Linux management solution that eliminates IT effort by dramatically reducing the required overhead needed to manage Linux systems.)

Web-Based Administration

ZENworks 7 Linux Management introduces a new Web-based management tool for administering your ZENworks features: the ZENworks Control Center.

You can launch the ZENworks Control Center using either Internet Explorer 6 SP1 (or higher) or Firefox version 1.0 (or higher). If you are using a browser that's not supported, you'll get a warning message when you log in. After you log in, enter the URL into the URL locator. The default URL for the ZENworks Control Center is https://server/zenworks, where server is either the DNS or IP address of the ZENworks server.

The first screen to appear is the ZENworks Login. (See Figure 1.) Enter the username and password you assigned during the installation. You can also choose the language. The ZENworks Control Center supports English, French, German, Portuguese and Spanish.

Figure 1: ZENworks Control Center Login screen allows different administrators to gain secure access to only the information they have rights to.

After you successfully log in, you will see the Getting Started page. (See Figure 2.) From this page you can:

  • get a product overview

  • learn how to register Linux devices

  • learn how to deliver an application

  • learn how to use policies

  • link to online documentation

Figure 2: The Getting Started page provides a quick way to access information about ZENworks 7 Linux Management.

If you want the Getting Started page to come up every time you launch the ZENworks Control Center, uncheck the "Do not show me this again" option at the bottom of the page.

After viewing the Getting Started page the first time, you will see the main home page. (See Figure 3.) This page contains important information about the state of ZENworks Linux Management.

Figure 3: ZENworks Control Center task based approach gives you a single view into the health and status of the system.

Besides the ZENworks Control Center, the suite includes new capabilities for reporting, imaging, remote control, desktop lockdown and hardware/software inventory. For more information, check out "Hear Ye! Hear Ye!" in the March/April 2005 issue of Novell Connection magazine for an in-depth look at ZENworks 7 Linux Management.

Asset Inventory

In May, Novell announced the first shipment of Novell ZENworks Asset Management. (See Figure 4.) ZENworks Asset Management integrates asset inventory usage and license reconciliation capabilities to provide the most complete, accurate view of software installations and license compliance available. Combining data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending so you only buy the licenses your organization needs.

Figure 4: Most ZENworks Asset Management administrators access the reports and analysis they need to complete projects from the Web Console.

While ZENworks 7 Suite does not include ZENworks Asset Management, it does include the Asset Inventory component of ZENworks Asset Management. ZENworks 7 Desktop Management and ZENworks 7 Server Management also include the Asset Inventory component. Table 2 shows the differences between the traditional inventory in ZENworks, Asset Inventory and ZENworks Asset Management.

Handheld Management, Server Management and more...

Although I've focused mainly on Desktop Management, Asset Inventory and Linux Management, other parts of the ZENworks 7 Suite also have key improvements. With ZENworks 7 Handheld Management you can now:

  • remote control or remotely view a handheld device

  • synchronize the device password with the network password

  • assign multiple Access Points to a device and define the order of the Access Points to which the Palm OS or Windows CE device must connect

  • specify the date and time when you want to install the Handheld Application object files on the device

  • automatically uninstall the software from the Windows CE devices

  • automatically delete the files from Palm or Windows CE devices

ZENworks 7 Server Management adds support for SUSE LINUX and Red Hat Linux servers. The Management and Monitoring Services also have improvements. You can enable, disable and specify intervals for NetWare and eDirectory Traps for multiple NetWare servers. You can create rules for managing incoming alarms and performing various actions when the alarms occur. The software processes the alarms based on the rules you create. You can create rules by combining the following parameters:

  • Source Address

  • Severity

  • State

  • Alarms

  • Varbinds of traps

  • Time

ZENworks 7 includes functionality for managing Tablet PCs, as well as support for Windows XP SP2. Novell Messenger, also included, provides administrators and help desk technicians with an easy, secure way of chatting with end users to resolve problems. (See Figure 5.)

Figure 5: Novell Messenger, also included in ZENworks 7, provides administrators and help desk technicians with an easy, secure way of chatting with end users to resolve problems.

Conclusion

ZENworks 7 provides significant improvements and can change the way you manage your diverse IT resources. Only ZENworks 7 provides you with a choice of back-end infrastructure and client devices. For more information on ZENworks 7, visit /zenworks.

And last, but not least, let's wish ZENworks Happy Birthday and many more to come!

You can install ZENworks 7 Desktop Management services on a SUSE LINUX Enterprise Server 9 or Novell Open Enterprise Server Linux server:

  1. From the terminal console, use the su command to switch to the root user.

  2. Run mount /media/cdrom to mount the ZENworks 7 Desktop Management Installation CD or CD recorder.

  3. Change to the CD mount directory, and run ./setup to display the first page of the installation program.

  4. Read the introduction, then press Enter to display the Installation Prerequisites page.

  5. Read the prerequisites, pressing Enter to page down as you read. At the end of the prerequisites, press Enter to display the License Agreement page.

  6. Read the terms of the license, pressing Enter to page down as you read. At the end of license agreement, enter Y if you accept the terms of the license.

Enter back on any page of the installation program to go back to the previous page.

Enter quit on any page to cancel the installation program.

The first page of the installation displays.

Table 1: A High-Level Features Summary of ZENworks


Feature Key
ZENworks 7 Suite
ZENworks 7 Desktop Management
ZENworks 7 Server Management
ZENworks 7 Handheld Management
ZENworks 7 Linux Management

Common

 

 

 

 

 

Policy-Driven Automation

Novell Open Enterprise Server support

 

Windows Server support

 

Red Hat Enterprise Linux Server support

 

 

SUSE LINUX Enterprise Server support

 

eDirectory and Active Directory support

Software and content distribution

Agent-based architecture

ZENworks Control Center for Linux Management

 

 

 

Imaging

 

Data Management

 

 

 

 

Remote Management

Desktop Management

 

 

 

 

 

Windows 98/NT4/2000/XP Pro/Tablet support

 

 

 

Novell Linux Desktop support

 

 

Firewall friendly

 

 

 

Rogue process termination

 

 

 

Advanced MSI support

 

 

 

Application chaining

 

 

 

Checkpoint restart

 

 

 

Mobile user management

 

 

 

Web-based application delivery

 

 

 

"Lights out" distribution

 

 

 

Personality migration

 

 

 

Novell Messenger

 

 

 

Self-healing

 

 

 

Asset Management

 

 

 

 

 

Network Discovery

 

 

Increased inventory accuracy

Inventory Routers/Hubs/Switches

 

 

Inventory printers

 

 

Prebuilt reports

Web-based reporting

 

Integration with ZENworks Asset Management

 

 

Reporting and querying

Hardware and Software Inventory

Inventory History Reporting

 

 

Inventory Change Alerting

 

 

Extensible and customizable inventory

 

 

Integration with Remedy

 

 

Patch Management

 

 

 

 

 

Automated patch management

 

 

Windows patches*

 

Linux patches

 

 

 

Citrix, Microsoft, Adobe, Symantec and more

 

 

Flexible scheduling options

 

 

Vulnerability assessment

 

 

Detailed patch information

 

 

Applicable target selection

 

 

Patch compliance reporting

 

 

Server Management

 

 

 

 

 

Distribution reporting

 

 

 

Versioning notification

 

 

 

System management & monitoring

 

 

 

Traffic analysis

 

 

 

Network discovery

 

 

 

Web-based health reporting

 

 

 

Linux management & monitoring

 

 

 

eDirectory management & monitoring

 

 

 

Handheld Management

 

 

 

 

 

Sync device password with network password

 

 

 

RIM BlackBerry support

 

 

 

WinCE management

 

 

 

Palm OS management

 

 

 

Windows Mobile 2003 for Pocket PC management

 

 

 

Remote wireless access points

 

 

 

Configuration management

 

 

 

Device Self-destruct

 

 

 

Handheld restore

 

 

 

Password Enhancement and Enforcement

 

 

 

File retrieval

 

 

 

Yes

New/Improved

*Patch subscription for 90 days on 100 devices

Table 2: ZENworks Asset Management Feature Summary


Feature Key
ZENworks 7 Suite
Asset Inventory Component
ZENworks Asset Management

Functionality Provided

Basic ZENworks inventory and canned reports installed as part of ZENworks 7 and component products

Included with ZENworks 7 Suite, ZENworks 7 Desktop Management, ZENworks 7 Server Management

Available as separate purchase. Not included in the ZENworks Suite.

General

 

 

 

Supported Operating Systems

 

 

 

NetWare

 

 

Windows 2003

Windows 2000

Inventoried Servers

 

 

 

NetWare

Windows Server 2003

Windows Server 2000

Managed Desktops

 

 

 

Windows XP Desktop

Windows 2000 Desktop

Windows NT Desktop

 

Windows 98SE

Windows 95

 

IP-Based Device Discover

 

 

 

Desktops

 

Servers

 

Printers

 

Routers

 

Hubs

 

Switches

 

IP-Based devices

 

Console

 

 

 

32-bit console

Browser-based console

 

Role-based administration

 

Integration & Data Access

 

 

 

SMS

 

Data access

Export

Export/Open access

Export/Open access

Required integration effort

High

Low

Low

Inventory Gathering

 

 

 

Scan Management

 

 

 

Initiate on event

Initiate on schedule

Initiate from script

 

Initiate by local user

 

Initiate by admin remotely

 

View local inventory on device

 

Output scan data locally

 

Run standalone or from media

 

File Scanning

 

 

 

Specify by directories to exclude

Scan for specified file extension

 

Retrieve file from device

 

Application & Hardware Recognition

 

 

 

Knowledgebase provided for identification

Software only

Software & Hardware

Software & Hardware

Update frequency

Quarterly

Monthly

Monthly

Automatic updates

 

Predefined suites

MS Office Only

Extensive

Extensive

Number of products in Knowledgebase

18,000

65,000 titles + versions

65,000 titles + versions

Inventory Gathering

 

 

 

Inventory Change Management

 

 

 

Retain hardware inventory history

 

Retain software inventory history

 

Compare inventory by date

 

Alert on change detected in database info

 

Report changes

 

E-mail alert

 

Hardware location management

 

Hardware lease information

 

Software categories

 

Software Tracking

 

 

 

Software Usage Tracking

 

 

 

Usage tracking by user

 

 

Usage tracking by device

 

 

Disconnected usage tracking

 

 

Domain the user is logged into

 

 

Specify applications to track

 

 

Local applications

 

 

Server-based applications

 

 

Software use start and stop

 

 

Frequency / Active Use / Background Use

 

 

Usage trend gathering

 

 

Software License Compliance

 

 

 

Purchase Information

 

 

 

Connection to reseller systems

 

 

Import purchase/invoice data

 

 

License purchase data

 

 

Proof-of-license ownership reference

 

 

Cost Tracking

 

 

License Management

 

 

 

Manage software license information

 

 

Accomodates software update/upgrade

 

 

Suite aware

 

 

License Compliance

 

 

 

Passive usage metering (track and report)

 

 

Allow tolerance for overage

 

 

Assign license to device

 

 

Assign license to group

 

 

Assign license to cost center

 

 

Assign license to site

 

 

Reporting

 

 

 

General

 

 

 

Browser based

 

Report access controlled by permission

 

Query inventory

Save new query

 

Reporting

 

 

 

Includes canned reports

Report Creation

 

Save as new report

Run report on schedule

 

Alert user to new report data

 

Archive report results automatically

 

Secured/role-based access to reports

 

Drill down with report data and graphics

 

Canned & Custom Reports Overview*

General inventory component reports

 

Inventory by site, department and cost center

 

Discovered PCs, Servers, Hubs, Routers, Printers

 

Leased device list reports

 

Upgrade readiness reports

 

Windows XP SP2 application compatibility reports

 

Software usage reports

 

Used vs. installed software

 

Software not used in a defined time period

 

Unauthorized software (based on custom category)

 

 

Purchase summary details reports

 

 

License allocations reports

 

 

Software license compliance reports

 

 

Installed software vs. licenses owned

 

 

Calculate license excess/deficiency

 

 

Cost of licenses in use

 

 

Yes

New/Improved

*General list of report types. Does not represent a comprehensive list of available reports.

We have talked about many technologies and capabilities within ZENworks. Table 3 shows a highlevel view of what capabilities are in each product.

Table 3: ZENworks Products


Key
Suite
Desktop MGMT
Server MGMT
Handheld MGMT
Linux MGMT
Asset MGMT

Desktop Management

 

 

 

 

Server Management

 

 

 

 

Handheld Management

 

 

 

 

Linux Management

 

 

 

 

Asset Inventory

 

 

Software Usage

 

 

 

 

 

License Compliance

 

 

 

 

 

Hardware/Software Inventory

 

Novell Messenger

 

 

 

 

Personality Migration

 

 

 

 

Patch Management*

 

 

 

Software Packaging

 

 

 

Data Management

 

 

 

 

 

Imaging

 

 

 

Remote Management

 

Yes

New/Improved

*Patch subscription for 90 days on 100 devices

* Originally published in Novell Connection Magazine


Disclaimer

The origin of this information may be internal or external to Novell. While Novell makes all reasonable efforts to verify this information, Novell does not make explicit or implied claims to its validity.

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