Novell Support Advisor 1.0

April 9, 2009

Novell Technical Services is pleased to announce the availability of the Novell Support Advisor 1.0. This version consists of a client that runs on SUSE® Linux Enterprise Desktop 11 (or later), SUSE Linux Enterprise Server 11 (or later), OpenSUSE 10.3 (or later), Microsoft Windows XP SP2 (or later), Microsoft Windows Vista or Microsoft Windows Server 2003. To learn more about Novell Support Advisor, and to download the current version, visit http://support.novell.com/advisor.

What is Novell Support Advisor?

Novell Support Advisor is an automated self-help tool used to support and diagnose SUSE Linux Enterprise Server, Open Enterprise Server (Linux) and associated products. This tool provides you with a streamlined way to perform both pro-active and reactive system diagnostic tasks typically provided by Novell Technical Services, but in a local, secure and automated fashion.

Novell Support Advisor Vision

The vision for Novell Support Advisor is to provide improved product value by placing automated system and product diagnostic capabilities in the hands of our customers. In doing this, Novell Technical Services aims to improve overall product support automation while resolving and deflecting our most common and critical support related issues. By providing this tool to our customers, Novell Technical Services can better determine current and potential user value and can solicit feedback from the user community to assist in driving new features and functionality.

Feedback Appreciated

New functionality for Novell Support Advisor will be driven in large part by feedback from the user community. We appreciate and rely heavily upon the input, involvement and support from our customers in driving future functionality of this tool.