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Novell/SUSE/NetIQ Knowledge Partners

They are out there. You'll find their postings in forums and on mailing lists. They write blogs, maintain wikis, personal web sites and participate in beta programs. They provide the articles, tips and tools to be found on Cool Solutions. These are the people that love to share their experience, knowledge and expertise both with the company, and all the others within the community. They contribute the best, most up to date, real world experiences and expertise to the community that even we at Novell/SUSE/NetIQ can't always match.

We are thrilled to be able to recognize these customers, partners, and enthusiasts who provide exceptional value and contribution to us and our customers via the Knowledge Partner Program.

Knowledge Partners are nominated and selected by their peers and represent the best and the brightest contributors to shared knowledge surrounding our products. Twice a year, we have the pleasure of reviewing the nominations with those in the program and interested Employees from around the three business units. After review to ensure a nominated individual has the expertise, quality contributions, and temperament necessary to meet program standards, selected nominees will be invited to join the Knowledge Partner program.

Benefits to program participants:

  • An active Knowledge Partner has the right to use the title and program mark.
  • Knowledge Partners have access to our private forums and direct, private contact with the Knowledge Partner Support Team and other Knowledge Partners.
  • A one year subscription to the Professional Resource Suite
  • Access to unreleased products
  • There may be other benefits such as Knowledge Partner events and/or training opportunities

Benefits to Novell/SUSE/NetIQ:

  • The chance to get direct input from Knowledge Partners on a variety of issues ranging from technical to procedural.
  • The customer satisfaction and retention gained by consumption of the shared knowledge provided by the Knowledge Partners.

Benefits to our community members:

  • The ability to tap the shared knowledge provided by the many hours of contributions from Knowledge Partners.
  • Confidence that the Knowledge Partners have gone through a rigorous selection process and that their opinions and suggestions can generally be trusted.

Program Details:
Participants are selected via a nomination process and, if they decide to join us, become a Knowledge Associate. Program participation and benefits run for 6 month blocks, depending on participation. Program participants are required to sign a non-disclosure agreement as they will often have access to internal information. There are three levels of program participants:

  • Knowledge Partner: High volume contributors
  • Knowledge Associate: Valued contributors
  • Specialized Contributors: People with something special to offer the program
Certain benefits may be reserved for the top contributors to the program.

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