Novell Support Advisor
Perform both pro-active and reactive system and application diagnostic tasks in a local, secure and automated fashion.
Download the Novell Support Advisor to diagnose your SUSE® Linux Enterprise and Open Enterprise Server (Linux) systems as well as GroupWise® and ZENworks® server applications running on either Linux or Windows. Novell Support Advisor is a free, easily installed client that allows you to diagnose issues securely and locally, and does not require sending log information to Novell for analysis.
Features & Benefits
Features & Benefits
Increase Efficiency
Information collection and analysis by server group rather than individual servers will help save time on issue diagnosis and resolution. By storing server credentials within a local encrypted database you can maximize efficiency to avoid new setup tasks for each diagnosis.
Better Oversight
Through cross-platform execution and improved information handling, Novell Support Advisor 2.0 covers more servers in your environment to ensure better oversight. In addition, it will adapt to a dynamic environment using discovery methods (NMAP or PING) to detect additional servers. You can also import a list of servers ensuring that your diagnosis is complete.
Easy to Use
The simplified client install for Linux and Windows provides an easy set-up and implementation, giving you the tools to start your diagnosis quickly.
Keep Track with a Health Check History
The Analysis Archive Database preserves a history of health checks that have been run and the problems that have been addressed, allowing you to see trends and changes over time. The dashboard makes the information readily accessible and you can run proactive health checks to prevent future issues.
Request a Service Request
Requesting a service request couldn't be easier. A Novell Support link is provided so you can have direct access to a Novell technical expert to resolve more complicated issues.
How it Works
How it Works
- Install the client on a system that can communicate with both the servers in your local environment and the update server at Novell.
- The client will prompt you to download newly released Novell Support Diagnostic Patterns (SDPs) authored by Novell technical experts from the Novell update server.
- The SDPs identify new problems and return possible solutions to you.
- When the data is gathered for a health check, some load occurs over a Secure Shell connection to the queried device, but once the data is collected, the connection is terminated so network and device load is minimized.
Tech Specs
Tech Specs
Novell Support Advisor can be installed and run from:
- SUSE Linux Enterprise Desktop 11 or later
- SUSE Linux Enterprise Server 11 or later
- openSUSE 10.3 or later
- Microsoft Windows 7
- Microsoft Windows XP SP2 or later
- Microsoft Windows Server 2003
- MacOS X 10.5 or later
Client system requirements:
- Intel Pentium III GHz or faster processor
- 1024 MB of RAM
- Adobe Integrated Runtime (AIR) Environment
- SUN Java 1.6
Novell Support Advisor can run against and analyze these platforms:
- SUSE Linux Enterprise Server 9 and greater
- Open Enterprise Server 2.0
- GroupWise 8 (Linux and Windows)
- ZENworks Configuration Management 10 (Linux and Windows)
- NetWare 5.0 and greater
Dashboard View
Dashboard View
All the diagnostic data is consolidated into a dashboard view that shows critical patterns in red, and good patterns in green, identifying what segments in which systems need attention.
Future Functionality
Future Functionality
New functionality for Novell Support Advisor will be driven in large part by feedback from the user community. We appreciate and rely heavily upon the input, involvement and support from our customers in driving future functionality of this tool.