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Global Service Partners

Global Service Partner

As networks become more widespread and pervasive, enterprises increasingly rely on them to stay productive and profitable. Not surprisingly, the worldwide need for technical service and support of networks has never been greater. Which is why Novell® partnered with industry leaders in the areas of technical service and support--to create the Global Service Partner program.



High Standards for Partners

The Global Service Partner program is an alliance that provides a higher level of service and support to our valued customers around the world. Along with their reputation for superior customer service, proven expertise in supporting diverse environments and ability to deliver services on a worldwide basis, this alliance ensures that Novell customers get key network support--when and where they need it.

Dell Headquartered in Austin, Texas, Dell Inc. is a trusted and diversified information-technology supplier and partner, which sells a comprehensive portfolio of products and services directly to customers worldwide. Utilizing its direct business model, Dell designs, builds and customizes products and services to meet customers' unique operational and business requirements. Dell and Novell® have teamed up for over 14 years to consistently deliver innovative and robust solutions for Novell environments. PowerEdge™ servers and PowerVault™ storage solutions combined with Novell's world-class software products provide cost effective and reliable solutions. In addition, the professional service offerings of both Dell and Novell deliver a complete and comprehensive set of consulting, technical support, and training solutions. With Novell's recent acquisition of SUSE®, Dell and Novell are furthering our partnership and commitment to excellence by providing one of the industry's leading Linux solution on the industry-leading hardware platforms from Dell.

HP As Novell's newest Global Service Partner, HP delivers the highest availability of their mission-critical networks through proactive support and simplified, accelerated problem resolution. HP's network of channel partners spans 198 countries, giving Novell customers more choices of products and services for their worldwide business operations. HP's services cover all phases of the product lifecycle including planning, designing, deployment, migration, managing and/or support of multi-vendor network environments.

IBM IBM is the world's largest information technology company with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions, and technologies that enable customers, large and small, to capitalize on the new era of Linux. IBM Global Services, the world's largest IT services and consulting provider with about 180,000 professionals serving customers the world over, continues its commitment to Novell's SUSE Linux enhancing our partnership first announced with SUSE in March of 2002. Now the powerful combination of Novell and IGS brings enterprise-class services and support to Linux allowing customers to build Linux solutions, confident in the knowledge that they can continue to depend on the level of service they have come to expect from IBM.

Benefits to Customers Worldwide

Global Service Partners must meet strict criteria before they are selected as one of Novell's leading service providers. In addition to being designated as a significant service provider for Novell's worldwide customers, Global Service Partners receive a number of benefits including:
  • Highest-priority access to Novell's worldwide technical support organization for technical backup and support
  • Advanced Technical Trainingª

As a result, customers can be assured they will receive the same high-quality service from Global Service Partners as they would from Novell.

Customers can select the Global Service Partner with the specific qualifications, geographic location and expertise that best meets their needs. All Novell customers can expect:

  • Greater access to Novell's technical knowledge, training information and product support the world over
  • Technical support for Novell products throughout the product life cycle
  • Proactive support of their systems
  • Simplified, accelerated problem resolution

Benefits to Resellers

Global Service Partners actively seek ways to promote business development opportunities for Novell's sales channel. For example, resellers will be able to offer service agreements designed by Global Service Partners for sale to Novell customers. By selling service agreements, resellers can leverage Global Service Partners to support their customers, allowing critical time to focus on strategic accounts or other primary business objectives.

Keeping Pace with Gobal Expansion

As Novell's customers continue to expand their business operations throughout the world, the availability of customer support must keep pace. Global Service Partners meet this need by offering customers access to Novell's extensive networking knowledge through support centers located around the world.

Novell Product Training and Support Services
For more information about Novell's worldwide product training, certification programs, consulting and technical support services, please visit: http://services.novell.com


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