Error: 500 when attempting to connect to the Virtual Office link: https://x.x.x.x/vo .

(Last modified: 04Aug2005)

This document (10098233) is provided subject to the disclaimer at the end of this document.

fact

Novell OES for Netware

Novell NetWare 6.5 SP3

Novell eDirectory 8.7.3 for All Platforms

Novell iManager 2.5

iManager Password Management Plugin 2.0.x

Novell Virtual Office 1.5

symptom

Error: 500 when attempting to connect to the Virtual Office link: https://x.x.x.x/vo .

Dstrace with the LDAP flag turned on shows err= failed authentication (-669)

Browser shows the following exception: javax.servlet.ServletException: The portal is unable to login: authenticate: [cn=pco,ou=VirtualOffice,o=EMG] :: javax.naming.AuthenticationException::[LDAP: error code 49 - NDS error: failed authentication (-669)]

The Virtual Office installation failed to create its objects in the vo container.  The only objects that exist are the PCO object and the teams container.

The Virtual Office portalservlet.properties file does not contain a guid statement.

change

Server was upgraded from NetWare 6.5 SP3 to 6.5 OES in order for Virtual Office to host the Forgot Password link.

cause

The PCO object is used during the Virtual Office installation.  It was not able to be created or if so was not able to complete the installation due to a password policy flowing to its container.  The password for the PCO object is randomly created so there is no way to adjust the password policy for that object.

fix

Ensure that none of the password policies defined in the tree flow down to the PCO object. 

There are two ways to accomplish this:

1.  If the VO container was created under the server object's container simply create a new password policy that does not have Universal Password enabled and assign this to the VO container.

2. If the VO container does not exist temporarily unassociate it from the context it is currently associated to.  Go to the Passwords Role - Password Policies - Select Policy - Policy Assignment - Highlight Assignment - Hit the delete key and save the changes.  NOTE: Since this could affect users who use the policy it is recommended to perform this step after hours.


Once either of these two methods are used to stop a policy from affecting the VO installation delete the pco object, if it exists, then re-install Virtual Office.  Please refer to TID NOVL102997 for further instructions on the reinstall.  Once the installation is complete you can reenable the policy and use the Virtual Office administration web utility (https://x.x.x.x/vo) to turn on the forgotten password link.

document

Document Title:	Error: 500 when attempting to connect to the Virtual Office link: https://x.x.x.x/vo .
Document ID:	10098233
Solution ID:	NOVL102715
Creation Date:	06Jul2005
Modified Date:	04Aug2005
Novell Product Class:	Novell Directory Services

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