Novell Additional Support Options

Augment your current support with these powerful options. Novell optional services help you improve network performance, cut total cost of ownership, avoid unnecessary investments in new technologies or solutions, gain access to external skills and resources, and train your staff members as they work with experienced Novell engineers. Novell's optional services help you and your IT staff to focus more on growing your business.

Americas

United States, Canada, Latin America

Optional Service	Description
Service Account Manager	A Service Account Manager develops a close working relationship with your business to gain an in-depth knowledge of your technical support needs and coordinates the efforts of support personnel on behalf of your business.
Project Support Engineer	Access Novell's highest levels of support to ensure your upgrade goes just as you've planned. For 90 days, you have direct access to a highly experienced Novell expert who will assist you through your critical upgrading tasks.
On-site Support	This option provides the reassurance of hands-on, proven expertise in the form of a Novell engineer working alongside your team. Next time an emergency arises, or when you plan a change, this option is for you.
Scheduled Standby	This option delivers 24x7 access to a team of the most experienced Novell engineers, specially matched to your organization's needs.
Novell Health Check	Novell will perform an in-depth analysis aimed at evaluating and optimizing your system.

EMEA

Europe, Middle East, Africa

Optional Service	Description
Scheduled Standby	This option delivers 24x7 access to a team of the most experienced Novell engineers, specially matched to your organization's needs.
On-site Support	This option provides the reassurance of hands-on, proven expertise in the form of a Novell engineer working alongside your team. Next time an emergency arises, or when you plan a change, this option is for you.
Service Account Manager	A Service Account Manager develops a close working relationship with your business to gain an in-depth knowledge of your technical support needs and coordinates the efforts of support personnel on behalf of your business.

Asia Pacific

Optional Service	Description
Service Account Manager	A Service Account Manager develops a close working relationship with your business to gain an in-depth knowledge of your technical support needs and coordinates the efforts of support personnel on behalf of your business.
Project Support Engineer	Access Novell's highest levels of support to ensure your upgrade goes just as you've planned. For 90 days, you have direct access to a highly experienced Novell expert who will assist you through your critical upgrading tasks.
On-site Support	This option provides the reassurance of hands-on, proven expertise in the form of a Novell engineer working alongside your team. Next time an emergency arises, or when you plan a change, this option is for you.
Scheduled Standby	This option delivers 24x7 access to a team of the most experienced Novell engineers, specially matched to your organization's needs.
Novell Health Check	A team of two or more highly experienced Novell engineers will perform an in-depth, two-day analysis aimed at evaluating and optimizing your entire system.