Error: "Problem: Install failed. MSI returned error code: 1603"
(Last modified: 13Apr2005)
This document (10097303) is provided subject to the disclaimer at the end of this document.
goal
Error: "Problem: Install failed. MSI returned error code: 1603"
fact
Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1
Novell ZENworks Desktop Management
Novell ZENworks Management Agent
symptom
Application to install Novell ZENworks Desktop Management Agent fails with Error: "Problem: Install failed. MSI returned error code: 1603"
cause
Error 1603 is described in Microsoft KB 304888 as
ERROR_INSTALL_FAILURE Fatal error during installation.
which is a generic failure code and has many causes. To help narrow down the cause, see TID 10061509 and enable MSI logging. In this case, by looking at the ZAPPMSI.LOG you will see that it checks the version of Internet Explorer and fails with a status of 3 because IE was version 5. Internet Explorer 5.5 or higher was not installed on PC, which is required for the ZENworks Management Agent for installation.
fix
Install Internet Explorer 5.5 or higher on PC
In application object's properties, select Availability and add a check for %*WINDIR%\SYSTEM32\SHDOCVW.DLL is greater than 5.50.4807
document
Document Title: | Error: "Problem: Install failed. MSI returned error code: 1603" |
Document ID: | 10097303 |
Solution ID: | NOVL101728 |
Creation Date: | 12Apr2005 |
Modified Date: | 13Apr2005 |
Novell Product Class: | Management Products |
disclaimer
The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.