Unable to Purge Trash from GroupWise
(Last modified: 17Nov2004)
This document (10095422) is provided subject to the disclaimer at the end of this document.
fact
Novell GroupWise 6.5
symptom
Unable to Purge Trash from GroupWise
Right Click Trash icon and select Empty Trash. The trash will appear to purge, but the item count next to the Trash icon remains. Changing to another folder and back to trash shows the trash is still there.
cause
This can be caused by having a 3rd Party Trusted App installed.
Users will not be able to purge messages from their mailboxes until the messages have been copied / backed up by the trusted application.
Message retention is configurable by administrators only, not by GroupWise users. The Retention options do not display in the GroupWise client.
fix
Right Click the domain object | Select GroupWise Utilities | Client Options. This will open the Client Options screen. Choose Environment & then the Retention tab across the top. Unchecking this option or selecting Restore Default Settings will allow Trash to be purged. However, since this is a Feature, this may just be an Education issue and the Trusted App may need to be scheduled to backup the dbs more frequently or the Users will need to know they can't purge trash until it does.
The retention tab will only display if a Trusted App has been installed. (Tools |GroupWise System Operations | Trusted Applications)
note
In some cases, the only way to reset this setting is by unchecking the item and selecting the lock button. If needed, rebuilding the po may be used to propagate the changes faster.
document
| Document Title: | Unable to Purge Trash from GroupWise |
| Document ID: | 10095422 |
| Solution ID: | NOVL99753 |
| Creation Date: | 10Nov2004 |
| Modified Date: | 17Nov2004 |
| Novell Product Class: | GroupWise Client/Admin |
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