Could not get needed resource for application [object_name] to be launched (id=-337). Problem: Unable to connect to server [Server_Name]
(Last modified: 28Jun2005)
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fact
Novell ZENworks for Desktops 4.0.1 - ZfD401
Novell ZENworks Management Agent + Client
Novell Application Launcher (NAL)
symptom
Could not get needed resources for application [object_name] to be launched (id=-337).
change
This error occurs when the app object is a) accessing the network using a servername and b) is run without the eDir user being logged in (like a force run, workstation associated application... or like a workstation associated application that is launched after logging in "Workstation Only"). When it fails, the Path to File used in the Application Object is \\servername\volname\dirname\filename. (Alternatively, if the source path used is an environment variable like %ZENSERV%, and this variable resolved to the servername, this also would fail). If the servername is changed to serverIP, then it works.
cause
At some point in the bootup process, the servername is being added to Client32's Bad Server Name Cache. When NAL attempts to run the app from the network, it passes the path off to the MUP, which passes the path to Client32, which looks in its cache before trying to resolve the name on the wire. When looking, Client32 finds this server in Bad Name Cache and never goes on the network to try and resolve the servername - but instead reports a failure to the calling application (NAL). This occurs even when the server name is resolvable, the server is reachable, and the workstation object may even already have connections to that server.
fix
Fixed in zfdagent.msi dated 09 Sept 2004 located at Novell Product Updates
Configure the workstation to use an SLP DA (TID #10059981). If SLP multicasts are being blocked from one network segment to another, the workstation won't be able to resolve the NCP server object name via SLP.
Workaround:
document
| Document Title: | Could not get needed resource for application [object_name] to be launched (id=-337). Problem: Unable to connect to server [Server_Name] |
| Document ID: | 10093943 |
| Solution ID: | NOVL98156 |
| Creation Date: | 03Aug2004 |
| Modified Date: | 28Jun2005 |
| Novell Product Class: | Management Products |
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