Error:"Could not configure workstation for application [ApplicationName.Context] id=5"
(Last modified: 03May2004)
This document (10070965) is provided subject to the disclaimer at the end of this document.
fact
Novell ZENworks for Desktops 3.
Novell ZENworks for Desktops 3.2.
Novell ZENworks for Desktops 4 - ZFD4.
symptom
Error:"Could not configure workstation for application [ApplicationName.Context] id=5"
Error:"Problem: unable to process registry setting [HKLM_.....] D016"
Microsoft Office Toolbar suddenly disappears.
Error occurs when NAL attempts to process registry settings from an application object. After the error has occurred the Microsoft Toolbar may disappear or become inaccessible.
Novell Application Launcher' service is set to Manually start. Configuring it to Auto start doesn't 'save'.
The NAL 'Advanced Application Launcher Information' (Help, About Application Launcher, F2+More (button), NAL systray icon, Properties, F2+More (button)) reports NAL NT Service is not being used.
Installing the ZFDAGENT.MSI doesn't correct the 'problem' with the existing registries.
The problem had previously not been occurring.
change
The latest client was installed or reinstalled using ACU method.
cause
The Application Launcher Service ( NALNTSRV.EXE ) had been removed or disabled. The file .WINNT\SYSTEM32\NALNTSRV.EXE existed, but was not getting loaded because the following registry key was gone:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE]
This key is what registers and starts the Application Launcher Service, as a service on NT, Win2000, & XP
fix
Custom install the client again choosing Application Launcher Service.
In one case reinstalling the client did not serve to put the registry setting back, even though the files were copied to SYSTEM32. A workaround would be to copy the following section into notepad and save it with a .REG extenstion then process it by clicking on it from a workstation with the symptoms, or process it in a script.
REGEDIT4
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):43,3a,5c,57,49,4e,4e,54,5c,53,79,73,74,65,6d,33,32,5c,4e,41,\
4c,4e,54,53,52,56,2e,45,58,45,00
"DisplayName"="Novell Application Launcher"
"ObjectName"="LocalSystem"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE\Security]
"Security"=hex:01,00,14,80,c0,00,00,00,cc,00,00,00,14,00,00,00,34,00,00,00,02,\
00,20,00,01,00,00,00,02,80,18,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,20,02,00,00,02,00,8c,00,05,00,00,00,00,00,18,00,8d,01,02,00,01,01,00,\
00,00,00,00,01,00,00,00,00,25,02,00,00,00,00,1c,00,fd,01,02,00,01,02,00,00,\
00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,1c,00,ff,01,0f,00,01,\
02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,01,00,00,00,00,1c,00,ff,01,\
0f,00,01,02,00,00,00,00,00,05,20,00,00,00,25,02,00,00,01,01,00,00,00,00,18,\
00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,25,02,00,00,01,01,00,00,\
00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE\Enum]
"0"="Root\\LEGACY_NALNTSERVICE\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
note
The above registry settings (REGEDIT4) in a Windows Registry Editor Version 5.00 reg file may work on a W2K workstation with the 4.83 SPx, but appears to fail for the 4.9 SPx cilents. Use the Windows Registry Editor Version 5.00 below for the 4.9 SPx W2K / XP workstations.
fix
From a w/s that was not having registry problems and the NOVELL APPLICATION LAUNCHER service does auto start, exported the \NALNTSERVICE registry and imported to a failing w/s and the service then auto started and the application did install w/o the id=5 error.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE\Security]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NALNTSERVICE\Enum]
Note: If more understanding is needed, the recommendation is to investigate the state of the registries for possible corruption that may be preventing a good install of the \NALNTSERVICE registries.
document
| Document Title: | Error:"Could not configure workstation for application [ApplicationName.Context] id=5" |
| Document ID: | 10070965 |
| Solution ID: | NOVL79452 |
| Creation Date: | 13May2002 |
| Modified Date: | 03May2004 |
| Novell Product Class: | Management Products |
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