Server abends during the install of Backup Exec 8.5 Early Adopter version on a NetWare 6 server.

(Last modified: 27Jun2002)

This document (10067622) is provided subject to the disclaimer at the end of this document.

fact

Novell NetWare 6.0

Veritas BackupExec 8.5

symptom

Server abends during the install of Backup Exec 8.5 Early Adopter version on a NetWare 6 server.

cause

During the installation of Backup Exec onto a NetWare 6 server, the server experiences an abend. BKUPEXEC.NLM is attempting to determine the location of the SERVER.EXE when the abend occurs. The issue is that the DOS partition was created with DOS from Windows 95/98, which is incompatible.

fix

Use a compatible version of DOS such as MS-DOS or the Caldera DR-DOS included with the NetWare 6 installation CD.

To resolve the issue without rebuilding the DOS partition or server, follow these steps:

1. Boot From disk 1 of the DOS 6.22 setup disks.
2. Enter at the prompt SYS C:.
3. The system files will copy to the DOS partition.
4. Reboot the server.
5. Run the Backup Exec installation.

To convert the DOS partition to Caldera DR-DOS from the NetWare CD, the reinstallation of the NetWare operating system will be necessary.

An example of the "SYS:SYSTEM\ABEND.LOG" follows:

Server NWSERVER halted Wednesday, December 19, 2001 6:50:38 pm
Abend 1 on P00: Server-5.60a: Page Fault Processor Exception (Error code 00000000)

Registers:
   CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
   EAX = 000086D0 EBX = D047B7F4 ECX = 00000000 EDX = 000086D0
   ESI = 00000000 EDI = 00000000 EBP = 00000003 ESP = D0494BAC
   EIP = D0ACD198 FLAGS = 00010202
    D0ACD198 0FB602         MOVZX   EAX,byte ptr [EDX]=?
   EIP in LIBC.NLM at code start +00042198h
   Access Location: 0x000086D0

The violation occurred while processing the following instruction:
D0ACD198 0FB602         MOVZX   EAX,byte ptr [EDX]
D0ACD19B 39C8           CMP     EAX,ECX
D0ACD19D 7503           JNZ     D0ACD1A2
D0ACD19F 89D0           MOV     EAX,EDX
D0ACD1A1 C3             RET
D0ACD1A2 89D0           MOV     EAX,EDX
D0ACD1A4 42             INC     EDX
D0ACD1A5 803800         CMP     [EAX],00
D0ACD1A8 75EE           JNZ     D0ACD198
D0ACD1AA 31C0           XOR     EAX,EAX

Running process: BE_SureStart      Process
Thread Owned by NLM: BKUPEXEC.NLM
Stack pointer: D0493EBC
OS Stack limit: D048CE40
Scheduling priority: 67371008
Wait state: 3030070 Yielded CPU
Stack: D01464FD (BKUPEXEC.NLM|BE_SetUpgradeUnitStatus+91E9)
         D013E60F (BKUPEXEC.NLM|BE_SetUpgradeUnitStatus+12FB)
         D013E60F (BKUPEXEC.NLM|BE_SetUpgradeUnitStatus+12FB)
         D014658D (BKUPEXEC.NLM|BE_SetUpgradeUnitStatus+9279)
         D047B7F4 (BKUPEXEC.NLM|(Data Start)+E7F4)
         D013DFE5 (BKUPEXEC.NLM|BE_SetUpgradeUnitStatus+CD1)
         FC0559EA (SERVER.NLM|FreeMemoryDefault+C2)
         FC430200 (SERVER.NLM|ServerModuleAllocControl+4)
         FC0558CC (SERVER.NLM|Free+1E8)

Additional Information:
   The CPU encountered a problem executing code in LIBC.NLM. The problem may be in that module or in data passed to that module by a process owned by BKUPEXEC.NLM.

This solution was created from Vertias TechNote ID: 243139.

document

Document Title:	Server abends during the install of Backup Exec 8.5 Early Adopter version on a NetWare 6 server.
Document ID:	10067622
Solution ID:	NOVL68961
Creation Date:	17Jan2002
Modified Date:	27Jun2002
Novell Product Class:	NetWare

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