Error: "Application Explorer Status: Problem: Install Failed.MSI returned error code: 1624"

(Last modified: 20Feb2005)

This document (10066429) is provided subject to the disclaimer at the end of this document.

fact

Novell ZENworks for Desktops 3.2

Novell ZENworks for Desktops 3.0

Novell ZENworks for Desktops 4 - ZFD4

Novell Application Management

Disconnected NAL

symptom

Error: "Application Explorer Status: Problem: Install Failed.MSI returned error code: 1624"

Force Cached Disconnected MSI Applications will not launch when using an MST Transform File

Disconnected MSI Applications running from a ZENworks Virtual CD will not launch when using an MST Transform File

Error occurs when running the application in disconnected mode

cause

The NAL call to the Windows Installer refers to the MST Transform file on the original network path (which is not available in disconnected mode)

This can be seen in the NAL MSI log ZAPPMSI.LOG

fix

Fixed in files available for ZfD 3.0 customers in the patch ZD3NAL7A.EXE

Fixed in files available for ZfD3.2 customers in the following patches - ZD32NW4.EXE, ZD32NW.EXE, ZD322K1.EXE, OR ZD322K2.EXE (all are the same patch for different OS)

Fixed in ZENLITE.DLL dated 9/26/02 or later for ZfD4 customers, located in ZfDAGENT.MSI dated 1/24/2003 or later.

Workaround - store the MST in the same directory as the MSI, and then do not define a path when defining the MST, just reference the filename.

document

Document Title:	Error: "Application Explorer Status: Problem: Install Failed.MSI returned error code: 1624"
Document ID:	10066429
Solution ID:	NOVL64789
Creation Date:	28Nov2001
Modified Date:	20Feb2005
Novell Product Class:	Management Products

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.