Kernel detected unmatched call to EndSleepNotAllowed.

(Last modified: 09Jul2003)

This document (10066151) is provided subject to the disclaimer at the end of this document.

fact

Novell NetWare 6.0

Server Abends

Norton Antivirus Corporate Edition 7.5187

goal

Kernel detected unmatched call to EndSleepNotAllowed.

symptom

Error: Abend 1 on P00: Server-5.60a-6592: Kernel detected unmatched call to EndSleepNotAllowed.

Server abends when accessing through NetWare Remote Manager when NAV is loaded.

Server abends when trying to access the disk utilities in ConsoleOne when NAV is loaded.

change

Upgraded to NetWare 6.

fix

Preliminary analysis indicates that RTVSCAN.NLM calls EndSleepNotAllowed without checking to see if the SleepNotAllowedUseCount is greater than zero.  The SleepNotAllowedUseCount must be greater than 0 when EndSleepNotAllowed is called. If it is 0, then this is a mismatched call and the server will abend.

Note:  Norton Antivirus Corporate Edition 7.X is not supported on NetWare 6.   Edition 8 will be supported when it is released.

See Symantec for more information.

For additional information on NetWare 6, please see the following solution.  TID #10064501 - NetWare 6 Readme Addendum

note

Server XXXXX halted Wednesday, July 9, 2003   1:24:17.428 pm
Abend 1 on P00: Server-5.60.03-6592: Kernel detected unmatched call to EndSleepNotAllowed.

Registers:
    CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
    EAX = 00000002 EBX = C412EB30 ECX = 00000000 EDX = CF6ED514
    ESI = CF6ED4C0 EDI = C412EB30 EBP = C412EA20 ESP = C412EA10
    EIP = 00000000 FLAGS = 00000246
   

Running process: Java_826 AWT-EventQueue-0 Process
Thread Owned by NLM: JAVA.NLM
Stack pointer: C412CDC0
OS Stack limit: C40B0C60
Scheduling priority: 67371008
Wait state: 3030070  Yielded CPU
Stack: CF67F19E  ?
       --C412EB30  ?
       --CF6ED4C0  ?
       --C412EA64  ?
       --C412EA7C  ?
       D70B7F6C  (THREADS.NLM|_DestroyCallBackBlock+260)
       --C412EB30  ?
       --00000000  ?
       --FFFFFFFF  (LOADER.EXE|KernelTempAliasesEnd+FFF)
       --C412EA7C  ?
       --C412EB30  ?
       --00000000  ?
       --C3788080  ?
       D70B6591  (THREADS.NLM|__CHK+21)
       --CF6ED4C0  ?
       --C412EA50  ?
       --C412EB30  ?
       --00000000  ?
       --C3788080  ?
       --C412EA7C  ?
       D29F9223  (NWSA.NSS|NWSA_ExitFSMonitor+43)
       --C412EB30  ?
       --00000000  ?
       --C3788080  ?
       --C412EB08  ?
       --00000000  ?
       --C412EB30  ?
       --C412EA9C  ?
       D29F92F0  (NWSA.NSS|FSHOOKS_CloseCall+A0)
       --C3788080  ?
       --C412EB30  ?
       --00000000  ?
       --AA5C0C6B  ?
       --00000000  ?
       --00000000  ?
       --C412EB54  ?
       D25DF18A  (COMN.NSS|COMN_Close+24A)
       --C412EB08  ?
       --00000001  ?
       --C412EB30  ?
       --AA5C0C6B  ?
       --0000004E  ?
       --C412EADC  ?
       --D8154D9C  ?
       CF5547CD  (JNCPV2.NLM|Java_com_novell_service_jncpv2_cal_DeviceAccessJNI_JDAClose+0)
       --FFFFFFFF  (LOADER.EXE|KernelTempAliasesEnd+FFF)
       --B10100D9  ?
       --C40AC060  ?
       --00000300  ?
       --C41309E4  ?
       --00000000  ?
       CCB98A80  (JVM.NLM|jni_FatalError+2420)
       --00000002  ?
       --DCC9A0E8  ?
       CCB94E80  (JVM.NLM|unchecked_jni_NativeInterface+0)
       --C40AC060  ?
       CCB98C74  (JVM.NLM|jni_FatalError+2614)
       --C40AC060  ?
       --D82AC96C  ?
       --D8154D9C  ?
       CF5547CD  (JNCPV2.NLM|Java_com_novell_service_jncpv2_cal_DeviceAccessJNI_JDAClose+0)
       --C41309E4  ?
       --00000000  ?
       D25DED00  (COMN.NSS|COMN_SendNSSEvent+B80)
       --0000004E  ?
       --C11C8900  ?
       --00000001  ?
       --00000000  ?
       --00000043  ?
       --00000000  ?
       --C40AC060  ?
       --00000000  ?
       --0000004E  ?
       --00000001  ?
       --AA5C0C6B  ?
       --00000000  ?
       --0000004E  ?
       --00000001  ?
       --3FFEABE0  ?
       --3FFEABE0  ?
       --C14ECE40  ?
       --C412EB68  ?
       D2641D7D  (COMN.NSS|VIRT_Close+7D)
       --3FFEABE0  ?
       --3FFEABE0  ?
       --3FFEABE0  ?
       --C412EB78  ?
       D2316FF4  (NSS.NLM|msgFreeObject+34)
       --3FFEABE0  ?
       --3FFEABE0  ?
       --C412EB90  ?
       D2317544  (NSS.NLM|MSG_DestroyKey+64)
       --3FFEABE0  ?
       --D6066C80  (TCPIP.NLM|MHLBFTStats+F460)
       --AA5C0C6B  ?
       --00000020  ?
       --C412EBA8  ?
       D2A17930  (NWSA.NSS|ZH_CloseFile+60)
       --AA5C0C6B  ?
       --0000004E  ?

.

document

Document Title: Kernel detected unmatched call to EndSleepNotAllowed.
Document ID: 10066151
Solution ID: NOVL63981
Creation Date: 16Nov2001
Modified Date: 09Jul2003
Novell Product Class:Beta
NetWare

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