Troubleshooting Error:  "Tree or server cannot be found."

(Last modified: 03Sep2003)

This document (10051837) is provided subject to the disclaimer at the end of this document.

fact

Novell Client32 for Win95/98

Novell Clients for Windows NT/2000

symptom

Error:  "Tree or server cannot be found."

Error: "Tree or server could not be found."

Errors trying to find the tree.

Error message "Selected server or tree could not be found."

Troubleshooting NIC login issues with Tree or server could not be found errors.

Unable to see the network.

fix

Troubleshooting:

Use the following questions to help isolate the problem to a piece of hardware,  a protocol,  a client version,   a driver,  a conflicting piece of software,  etc.

-  Specifiy the Tree name, Context AND Server IP address in the NetWare Login | Advanced |  NDS tab.  
-  Verify that the proper protocol is bound to the NIC at the server.
-  At the workstation force the frame type to the correct frame instead of auto detecting it - set at the protocol.
-  On NT servers enter the a unique internal network number instead of zero - set at the protocol.
-  Install client IPX only in IPX only networks.
-  Try a new LAN card. - trying a different vendor can eliminate the NIC and the driver.
-  Update the LAN driver. - download latest version from vendors website.
-  Try a different version of the client. - download the latest version from Novell Downloads
-  Try the MS client. - If the failure still occurs with the Microsoft client for NetWare networks then the Novell client is not at fault.
-  Faulty cable, connector.
-  Faulty router, or port.
-  On NT change protocol provider order in client. - set under bindings.
-  What services or applications are running that are causing a conflict. - start with a clean install of the workstation OS and then add the Novell client. Then start adding all applications until failure occurs.
-  Was it an imaged machine - bad image? - eliminate image by installing one machine with an original Microsoft OS CD-ROM. Then install the client and test.
-  See if you get the same error from different places.  IE:  the browse tree or browse context button on the client login screen,  from Network Neighborhood,  from explorer,  from My computer,  etc.
- Identify if problem occurs on multiple workstations or is isolated to one machine. - if problem is related to multiple workstations then the error is most likely caused by the network or server configuration/failure.
- If problem occurs on multiple workstations then does it only occur with a certain version of client OS. - if problem occurs on single OS version then most likely cause could be software conflicts with the client.
- If problem occurs on multiple workstations then does it only occur with certain hardware configurations. - check hardware drivers.

document

Document Title:	Troubleshooting Error:  "Tree or server cannot be found."
Document ID:	10051837
Solution ID:	NOVL6157
Creation Date:	14Apr2000
Modified Date:	03Sep2003
Novell Product Class:	Connectivity Products NetWare Novell BorderManager Services Novell eDirectory

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