Creating Filter Exception for PCAnywhere

(Last modified: 11Apr2002)

This document (10024898) is provided subject to the disclaimer at the end of this document.

goal

Creating Filter Exception for PCAnywhere

fact

Bordermanager 2.1

BorderManager 3.0

Novell BorderManager 3.5

PCAnywhere v 8

PCAnywhere v 9.0

symptom

Customer was unable to connect from a remote PCAnywhere to a internal PCAnywhere workstation with static NAT enabled on the BorderManager server.

Default filters where loaded.

With filters unloaded the connection worked.

cause

PCAnywhere uses two ports.  PCAnywhere uses port 5631 for tcp and 5632 for udp. The ports are blocked by the default filters put in place by BorderManager.  Four filter exceptions must be created to allow PCAnywhere to work.

fix

1.) PCAnywhere Request tcp

Source Interface Type: Interface (Leave this at its default of "Interface")
Source Interface: All Interfaces (This is the default)
Destination Interface Type: Interface (Leave this at its default of "Interface")
Destination Interface: public (press "enter" and select the Public interface name of your public network card)
Packet Information: Packet Type: (press "enter" where is says "any")
(Now press "insert", which puts you in "Define TCP/IP Packet Type" area then do the following)
    
     Name: PCAnywhere 5631 out (This is just a name we are giving this "Packet Type".)
     Protocol: TCP (Press "insert" to get the option list and then select TCP.)
     Source Port(s): 5631  (These are the response high ports used during responses.)
     Destination Port(s): ALL (This is the destination port that the workstation is contacting.)
     Comment: (You can put any comment in here that you want.)

(After putting in the above information, press "ESC" or "Escape" and it will save this Packet Type definition.)
(Now select the Packet Type that you just created and press "enter", this will add it to the Exception)

-- The following is how it should now look--

Packet Information:
          Packet Type: Pcany 5631 out Protocol: TCP
          Destination Port(s): ALL
          Source Port(s):5631
          Source Address Type: Host
          Source TCP/IP Address: 10.0.0.5 (This is the private TCP/ IP address of your Internal PCAnywhere host)
          Destination Address Type: Any Address

2.) PCAnywhere Response tcp

Source Interface Type: Interface (Leave this at its default of "Interface")
Source Interface: public (press "enter" and select the Public interface name of your public network card)
Destination Interface Type: Interface (Leave this at its default of "Interface")
Destination Interface: All Interfaces (This is the default)
Packet Information:  Packet Type: (press "enter" where is says "any")
(Now press "insert", which puts you in "Define TCP/IP Packet Type" area then do the following)
     
     Name: Pcany 5631 in (This is just a name we are giving this "Packet Type".)
     Protocol: TCP (Press "insert" to get the option list and then select TCP.)
     Source Port(s): ALL (This is the response port used during responses.)
     Destination Port(s): 5631 (These are the destination high ports the workstation is using in response.)
     Comment: (You can put any comment in here that you want.)

(After putting in the above information, press "ESC" or "Escape" and it will save this Packet Type definition.)
(Now select the Packet Type that you just created and press "enter", this will add it to the Exception)

-- The following is how it should now look--

Packet Information:
          Packet Type: Pcany 5631 in Protocol: TCP
          Destination Port(s): 5631
          Source Port(s): ALL
          Source Address Type: Any Address
          Destination Address Type: Host
          Destination TCP/IP Address: 10.0.0.5 (This is the private TCP/ IP address of your Internal PCAnywhere host)

3.) PCAnywhere Request UDP

Source Interface Type: Interface (Leave this at its default of "Interface")
Source Interface: All Interfaces (This is the default)
Destination Interface Type: Interface (Leave this at its default of "Interface")
Destination Interface: public (press "enter" and select the Public interface name of your public network card)
Packet Information: Packet Type: (press "enter" where is says "any")
(Now press "insert", which puts you in "Define TCP/IP Packet Type" area then do the following)
    
     Name: Pcany 5632 out (This is just a name we are giving this "Packet Type".)
     Protocol: UDP (Press "insert" to get the option list and then select UDP.)
     Source Port(s): 5632  (These are the response high ports used during responses.)
     Destination Port(s): ALL (This is the destination port that the workstation is contacting.)
     Comment: (You can put any comment in here that you want.)

(After putting in the above information, press "ESC" or "Escape" and it will save this Packet Type definition.)
(Now select the Packet Type that you just created and press "enter", this will add it to the Exception)

NOTE: Older version of PCAnywhere relied on UDP and UDP port 22 may also be required instead of UDP port 5632.

-- The following is how it should now look--

Packet Information:
          Packet Type: Pcany 5632 out Protocol: UDP
          Destination Port(s): ALL
          Source Port(s):5632
          Source Address Type: Host
          Source TCP/IP Address: 10.0.0.5 (This is the private TCP/ IP address of your Internal PCAnywhere host)
          Destination Address Type: Any Address

4.) PCAnywhere Response UDP

Source Interface Type: Interface (Leave this at its default of "Interface")
Source Interface: public (press "enter" and select the Public interface name of your public network card)
Destination Interface Type: Interface (Leave this at its default of "Interface")
Destination Interface: All Interfaces (This is the default)
Packet Information:  Packet Type: (press "enter" where is says "any")
(Now press "insert", which puts you in "Define TCP/IP Packet Type" area then do the following)
     
     Name: Pcany 5632 in (This is just a name we are giving this "Packet Type".)
     Protocol: UDP (Press "insert" to get the option list and then select UDP.)
     Source Port(s): ALL (This is the response port used during responses.)
     Destination Port(s): 5632 (These are the destination high ports the workstation is using in response.)
     Comment: (You can put any comment in here that you want.)

(After putting in the above information, press "ESC" or "Escape" and it will save this Packet Type definition.)
(Now select the Packet Type that you just created and press "enter", this will add it to the Exception)

-- The following is how it should now look--

Packet Information:
          Packet Type: Pcany 5632 in Protocol: UDP
          Destination Port(s): 5632
          Source Port(s): ALL
          Source Address Type: Any Address
          Destination Address Type: Host
          Destination TCP/IP Address: 10.0.0.5 (This is the private TCP/ IP address of your Internal PCAnywhere host)

.

document

Document Title:	Creating Filter Exception for PCAnywhere
Document ID:	10024898
Solution ID:	1.0.49233257.2492169
Creation Date:	13Jan2000
Modified Date:	11Apr2002
Novell Product Class:	Connectivity Products NetWare Novell BorderManager Services

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.