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New Advanced Training Videos Available from Support Connection

Articles and Tips: tip

Novell Support Team

01 Jan 1999


In November 1998, new GroupWise 5.5 videos were added to the Support Connection's Web ordering page, which you can find at http://support.novell.com/additional/advtt . From there, select the region closest to you: the Americas, the EMEA, or Asia Pacific. Select Training Videos from the Advanced Technical Training Opportunities page to jump to the Novell Technical Support Training Videos page.

The Novell Technical Support Training Videos page lists all of the videos that Support Connection has available and are categorized under the following linked topics:

  • NetWare Operating Systems

  • NetWare Clients

  • NetWare Printing and Utilities

  • NetWare Management Services

  • Novell Internet, NFS and TCP/IP Products

  • Novell Directory Services

  • Novell BorderManager

  • Novell GroupWare/Messaging

  • Novell Network Access Products

Under the Novell GroupWare/ Messaging link, you will see the following new videos that are now available:

GroupWise 5.2 to 5.5 Migration 476-000275-001

This video provides the "how to" behind a successful migration process from GroupWise 4.x to 5.5, goes into detail on the update process from GroupWise 5.2 to GroupWise 5.5, and discusses issues involved with co-existence of GroupWise 4.x, 5.2 and 5.5 in the same system. In addition, troubleshooting concepts will be addressed throughout the video for each situation.

GroupWise 5.5 Native Internet Addressing 476-000276-001

GroupWise has always provided a way to send mail to the Internet, but it required the use of foreign domains and addressing rules and gateway aliases. GroupWise 5.5 simplifies addressing and administration by adopting Internet style addressing as it native format. This video explores how this fundamental shift changes GroupWise Administration, message flow, and address resolution. This video also explains how native Internet addressing extends GroupWise features like encryption, retraction, status tracking, and busy search across the Internet by allowing GroupWise 5.5 systems to directly intercommunicate. The DNS configuration and troubleshooting tools needed to use this feature are demonstrated.

GroupWise 5.5 MTA Agent Configuration 476-000277-001

The purpose of this video is to familiarize the administrator with the new feature set present in the GroupWise 5.5 MTA agent. This video will also talk about the GroupWise 5.5 message flow. There have been significant enhancements to message flow with GroupWise 5.5. If the administrators understand how data flows within GroupWise, they can use the new agent features to enhance the productivity and efficiency of their GroupWise system. The overall goal of this video is to make the administrator feel comfortable with identifying, troubleshooting and fixing bottlenecks, from the server side, that will affect the efficiency of the GroupWise system.

GroupWise 5.5 POA Agent Configuration 476-000278-001

The purpose of this video is to familiarize the administrator with the new feature set present in the GroupWise 5.5 POA agent. This video will cover how to read the POA log files to find bottlenecks and excessive resource usage.

Topics on server configuration and tips will also be covered. The overall goal of this video is to make the administrator feel comfortable with identifying, troubleshooting and fixing bottlenecks, from the server side, that will affect the efficiency of the GroupWise system.

GroupWise 5.5 Document Management Administration: Library Administration 476-000279-001

This video discusses library administration. GroupWise libraries are created and administrated from NW Admin. Topics include: Indexing, custom and related fields, import/export, database maintenance, library level rights, document storage areas, etc.

GroupWise 5.5 Document Management Administration: Client Administration 476-000280-001

The video discusses document administration. Documents are managed from the GroupWise client. Operations include: setting up document rights, mass document changes, restoration, disk space management, integrations, etc.

Advanced Technical Training CBT Courses

Also check out the Advanced Technical Training Computer-Based Training (CBT) courses that are available. From the Advanced Technical Training Opportunities page, select the Advanced Technical Training CBTs link to go to the Novell Technical Support Training CBTs page. There you will see two categories: Novell Directory Services and Novell BorderManager.

The CBTs that are available in the Americas are as follows:

Novell Directory Services Fundamentals Volume 1 172-001408-001

In this CBT, you will learn about some of the main building blocks in NDS concepts such as: Subordinate Reference replica type, Time synchronization, Object view compare to Partition view, NDS data files' structure, and System created partitions.

Novell Directory Services Fundamentals Volume 2 172-001409-001

The concepts discussed in this CBT are: User created partitions, Replica Ring, Server Partition Table, and Replica Synchronization Process, Synchronized Up To, TimeStamp in NDS, How NDS updates synchronize among the replicas of a partition, NDS background processes, object reference operations, object ID usage by NDS and OS, External Reference and BackLink, Name resolution, and Tree Walking.

Novell Directory Services Tools 172-001410-001

In this CBT, available NDS tools' usages are discussed, and demonstrated. Tools like: DSREPAIR, DSVIEW, NDSManger, and DSTRACE.

Novell Directory Services Administration 172-001411-001

How to properly perform partition and server related operation in NDS environment is the focus of this CBT. Every partition operation is discussed such as: Add Replica, Delete Replica, Split and Joint Partitions, Change Replica Type, and Move Partition along with server related operations like: Installing a server into an NDS tree, Removing NDS and preserving server references, and Recovering server references when a SYS volume of that server crashes. The instructor demonstrates how to properly perform the above operations for successful results.

Novell Directory Services: Health Check/Maintenance 172-001412-001

Keeping the NDS running at optimum level is the focus of this CBT. DSDIAG utility will by used to monitor the health of the NDS level for the global view of the entire tree. NDSMANGER is used to perform health check before and after performing a partition operation. Tree design guidelines and recommendations along with some of common NDS errors are also discussed in this CBT.

Novell Directory Services: Troubleshooting 172-001413-001

This CBT covers the proper trouble shooting steps resolve NDS errors. The NDS errors are generated on a live rack and resolved as a group with the instructor's interactions. NDS error categories like: object inconsistencies, server authentication failure, partition inconsistencies, and informational errors are covered in the CBT.

BorderManager Up Close and Technical: Part 1 172-001420-001

BorderManager Up Close and Technical Part 1 is divided into two sections. Section one is an overview of the BorderManager components followed by a discussion of installation and packet filtering. Section 2 focuses on NAT (Network Address Translation) and the IP Gateway. Some things that we've included in the presentations are: examples of IP filter exceptions; a walk-through of how NAT translates IP packet addresses; and IP Gateway client troubleshooting.

BorderManager Up Close and Technical: Part 2 172-001421-001

BorderManager Up Close and Technical Part 2 is divided into two sections. Section one focuses on the Proxy server as well as Outgoing Rules. Section two focuses on VPN (Virtual Private Network) and PPTP (Point to Point Tunneling Protocol). Things you'll see in the presentations include: how to configure a dedicated Proxy volume; why Outging Rules may not appear to be working; why graphics may not show up on Proxy error pages; and a detailed walk-through of the VPN setup.

* Originally published in Novell AppNotes


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