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Novell Technical Subscriptions

April 2005 Highlights - Tech Select Service

cd/dvd breakdown

Enterprise networking has never been better! Explore the exclusive Authorized Training content, new software, advanced tools, and comprehensive resources shipping this month with your Novell® Tech Select Service™; update. You'll find LogicSource® releases for eDirectory™; and NetWare® as well as nearly 700 new Support Knowledgebase documents (TIDs); exclusive articles and utilities; bonus utilities; technical papers and Product Community articles; Novell Connection magazine and all the new files and patches recently added to support.novell.com.

Finally, the shipment includes the semiannual Novell Consolidated Support Pack™; (CSP) update. Check out the support packs available in CSP 12—and the many other helpful resources in your subscription—today!

Novell software

Upcoming Software

What are Novell® engineers working on these days? You'll find out when you receive next month's flood of new software. Here are the products we plan to ship in the May release:

  • Novell Open Enterprise Server
  • Novell exteNd™; 5.2.1
  • Novell iManager 2.5
  • Novell Nsure® Audit 1.0.3

The April shipment of the Novell Software Evaluation and Development Library includes the latest release of the Novell Developer Kit (see "Developer Resources" below for more information).

Novell Open Enterprise Server

What does Novell Open Enterprise Server provide above and beyond what is already available in Linux and open source? It adds enterprise-class file, print and storage infrastructure software to Linux; reinvigorates the NetWare® platform; adds award-winning support, training and consulting services to the open source world; and provides real choice to customers running NetWare, UNIX or Windows. Novell Open Enterprise Server can offer significant value in five areas where the needs of complex networks exhaust the capabilities of open source applications delivered with Linux servers:

Management Scalability supports the enterprise need for administration scalability and access control of file, print, applications, collaboration, security and storage.

Global Security provides identity-based services and common management tools for controlling, securing and administering the enterprise.

End-user Productivity extends rich services to both Windows and Linux workstations and delivers the distributed foundation for a complete Linux-based server-to-desktop alternative.

Deployment Agility lets organizations choose from a number of common deployment scenarios to make the network more productive, more quickly.

Business Continuance helps organizations to focus on how they will ensure their services are always up and running and complying with government regulation.

This powerful, unique networking foundation allows NetWare and SUSE® LINUX Enterprise Server to coexist and interoperate within your organization. Together, you get common management tools, identity-based services and an entire ecosystem of support backed by Novell.

Additional Software Releases

Other upcoming releases include the following:

  • Novell exteNd 5.2.1—Novell exteNd 5.2 is a comprehensive suite for the rapid development and deployment of service-oriented Web applications. With Novell exteNd 5.2, developers can powerfully combine identity, integration and portal services to securely deliver relevant business information, at the appropriate time, to the right people.
  • Novell iManager 2.5—Novell iManager provides a global view of your network from one browser-based tool, allowing you to proactively assess and respond to your changing network demands. New features include a skinable look and feel to customize colors, logos or graphics; Mobile iManager to deploy the management console on a Linux or Windows workstation; and new categories for roles and tasks.
  • Novell Nsure Audit 1.0.3—This secure logging and auditing product helps you reduce your organization's liability and risk by ensuring compliance with governmental regulations and business-driven security policies. As a key part of any comprehensive secure identity management solution, this indispensable product collects data about security, system and application events that occur across your organization's network. It then stores this information centrally using one of the following data formats: flat file, Microsoft SQL, MySQL, Oracle or SYSLOG.

Advanced and Expanded Resources

Authorized Training Content (online)

The following Authorized Training courses are now available online to all Novell Tech Select Service subscribers:

Advanced Novell Network Management: NetWare 6.5 Student Manual (Course 3043)

This course is designed to provide hands-on experience using NetWare 6.5 features to lower an enterprise's total cost of ownership (TCO), elevate administrator and user productivity and enhance business productivity. Instruction will help you:

  • Migrate to NetWare 6.5
  • Consolidate servers
  • Troubleshoot network performance
  • Troubleshoot server performance
  • Troubleshoot eDirectory performance
  • Manage server storage
  • Implement advanced storage services
  • Implement RAID
  • Deploy DirXML
  • Deploy Nterprise Branch Office

Novell Small Business Administration—Volume 1 (Course 3054)

This introductory self-study course teaches about network installation, configuration and management; technical support; and peripheral products and services available for this suite. The course focuses on helping the student

  • Identify hardware and software requirements
  • Identify components of Novell Small Business Suite 6.5
  • Understand Novell Small Business Suite licensing and costs
  • Identify technical support and additional resources available for Novell Small Business Suite

Novell ZENworks 6.5 Desktop Management Student Manual—Volume 1 (Course 3041, version 2)

This course is geared for students seeking the Certified NetWare Engineer certification and those who want to improve their skills in managing network users. In it, students will learn to manage policies, applications, workstations and inventory using ZENworks 6.5 Desktop Management.

Novell ZENworks 6.5 Desktop Management Student Manual—Volume 2 (Course 3041, version 2)

Managing applications includes routine tasks like application delivery and repairing applications on workstations. This course teaches ways to automate these tasks using ZENworks. Students will learn how to do the following:

  • Identify application-management tasks
  • Identify application-management components
  • Explain application delivery using NAL views
  • Configure NAL

Upgrading to ZENworks 6.5 Desktop Management Student Manual (Course 3040, rev B)

Through the use of identity-based, policy-driven automation, Novell ZENworks 6.5 simplifies the management of resources for handhelds, desktops and servers across a variety of operating systems. Whether you manage by user, by device or by a combination of both, ZENworks enables efficient application management, patch management, asset management, and operating system migration. Students will learn about the following topics in this upgrade course:

  • New features in ZENworks 6.5
  • How to upgrade to ZENworks 6.5 Desktop Management
  • How to implement the ZENworks Desktop Management agent

Updated LogicSource for eDirectory

It's official: this month's update to LogicSource for eDirectory is your authoritative guide to eDirectory verbs. This latest update includes definitions for all of the verbs in the enhanced Protocol Specifications section. You can use this section to look up documentation for any eDirectory verb. And as you become familiar with the verbs, you'll have more flexibility in using eDirectory.

Updated LogicSource for NetWare

Because of increasing interest in server memory issues, this month's LogicSource focuses on clarifying existing information in both the "Understanding NetWare Memory Architecture and Troubleshooting Memory Fragmentation" and "Using the Novell Remote Manager (NRM) Utility for Troubleshooting NetWare 6.5 Servers" sections.

You can learn more about the changes that affect memory information in the NRM utility in NetWare 6.5 Support Pack 3. The update also discusses which portions of this memory information are pertinent in troubleshooting your memory problems. For example, LogicSource discusses the following new enhancements in NetWare 6.5 Support Pack 3:

  • Memory fragmentation has been significantly decreased through algorithm changes that affect how logical memory address space is allocated.
  • A new NSS API allows an administrator to change the File Cache Maximum Size line on-the-fly without rebooting the system.
  • Memory auto-tuning is enabled, so systems do not have the memory problems that surfaced in previous versions.
  • Initial allocations to the memory pools are faster because once the Registry is set, the Virtual Memory Manager can "stir the tanks."

Exclusive Articles

We've looked for the topics you want to know more about and written a new batch of focused, exclusive articles that give you exactly the information you need:

GWCheck Switches Explained

GroupWise Check (GWCheck) is a tool that helps you check and repair GroupWise user, message, library and resource databases. It can also check users' remote, caching and archive databases. You can opt to run GWCheck with switches, all of which are designed to be run from the standalone version of GWCheck. This article explains GWCheck switches in detail, noting when and how you should use them.

Novell iPrint: An Installation and Configuration Overview

Novell iPrint helps organizations realize the benefits of printing on the Internet. The main value of iPrint in a corporate environment is to increase employee productivity by providing easy access to the right tools and services. This overview provides a high-level look at iPrint and outlines steps required to install and configure it.

Installing GroupWise Client Files with SETUPIP

You can set up special directories on your Web server that contain the SETUPIP files needed to install GroupWise Client files from a specific software distribution directory (SDD). This article explains how to proceed and explains why it's a good idea.

Novell iManager Easy Configuration Tool

Learn how to take the frustration out of filters with the Novell iManager Easy Configuration Tool. This handy tool is easy to install and use, and now you can read all about it. This article includes helpful screen shots and explores the installation process, various exceptions and logging.

FTP Proxy Services

BorderManager offers several different proxy services, including an FTP Proxy service that uses a pure FTP client instead of a browser. When you use the FTP Proxy service, you can control where your users use FTP. This article offers an in-depth look at FTP Proxy Services. Specifically, you learn about enabling the service, setting up Access Control Rules, accessing an FTP site, checking statistics, setting up a pure FTP client and much more.

Getting to Know Virtual Office

Virtual Office lets you organize employees into teams and receive timely reports on their activities over the network. The Chat feature allows you and your employees to carry on live, real-time conversations over the network without leaving your desks. And even though it looks the same as the old version, Virtual Office 1.5 has new features that will be useful in your day-to-day work interactions.

Exclusive Client ADM Utility

Get new functionality in the latest update to the Client ADM Utility. There's now a new Password Enable feature as well as some enhancements to entries in the default location profile, improvements to LDAP contextless login and fixes to the extensible policy settings. Improve system performance by applying this updated utility today!

Bonus Utilities

Save time and improve system security by trying out some of the newest bonus utilities:

  • Novell Client v4.9 SP2 for Windows—allows users of Windows NT/2000/XP workstations to access and use all of the services available on servers running eDirectory
  • SMTPCmd—SMTPCmd—adds e-mail notifications to your batch files
  • RiteHere: Identify Effective File Systems Rights—identifies the eDirectory users with effective rights in one or more specified directories
  • Mass Home Directory Scripts—creates or deletes home directories from eDirectory LDIF files
  • BrainShare Session Importer for GroupWise—imports 2005 BrainShare session schedules into GroupWise
  • Formativ Applet: Attachment Checker Solution—scans messages for phrases that infer you meant to add an attachment (If phrase found, but no attachments are present, it asks if you forgot to add an attachment.)
  • WinMsg—provides enhanced Windows message boxes from the command line
  • Yet Another ZISD Editor—provides a small and simple zisd editor
  • ZENworks Imaging USB v6.5 Update—offers ZENworks imaging for USB devices

Technical Papers

Spend a few minutes reading the latest technical papers, and learn more about emerging Novell technologies, including Novell Open Enterprise Server:

  • What's New on the NetWare Kernel of Novell Open Enterprise Server— provides an in-depth look at the many new features and enhancements that were added to Novell Open Enterprise Server, specifically for the NetWare platform
  • Novell Open Enterprise Server and Linux*: Broadening the Capabilities of Linux for IT Infrastructure—examines how the networking services in Novell Open Enterprise Server compare to pure open source equivalents, and how Novell Open Enterprise Server can be used to deploy Linux more broadly in the enterprise
  • Upgrading Your Business to Novell Open Enterprise Server—offers an in-depth look at the business advantages of migrating to Novell Open Enterprise Server
  • Novell exteNd Web Services SDK 5.2.1—compares the Novell JAX-RPC implementation, Novell exteNd Web Services SDK 5.2.1, with two other JAX-RPC implementations: Apache Axis 1.2 Beta, the Apache Foundation's implementation of SOAP, and Sun Microsystems' Reference Implementation of JAX-RPC, found in its Java Web Services Developer Pack (JWSDP) 1.4.
  • Why Choose Novell for Linux?—explains why Novell is the logical choice for organizations that are considering a switch to Linux and other open source technologies

Support Resources

Latest Files and Patches

You and your energy can return to your organization's strategic projects: leave the systems-updating tasks to the 33 patches releasing in this month's shipment. Install them right away to start enjoying peak security and efficiency.

Consolidated Support Pack

The Novell Consolidated Support Pack™;, released every six months, makes it easier to keep your software up to date, providing a new level of safety by ensuring that all patches and fixes work together seamlessly. Released in March, Consolidated Support Pack 12 is a collection of patches and fixes for key Novell products that have been tested and released simultaneously. As always, before you install any of the Consolidated Support Pack products, we recommend that you check the Consolidated Support Pack Web site for any updates and installation information. Go to http://support.novell.com/tools/csp and click on the Consolidated Support Pack 12 Readme Addendum.

The latest Consolidated Support Pack—shipping this month—includes the following:

  • NetWare 6.5 Support Pack 3
  • Novell Small Business 6.5 Support Pack 3
  • NetWare 5.1 Support Pack 8
  • Novell Client 4.91 for Windows 2000/XP
  • GroupWise 6.5 Support Pack 4
  • GroupWise Messenger 1.0 Support Pack 4
  • Novell ZENworks 6.5 Support Pack 1a
  • Novell BorderManager 3.8 Support Pack 3
  • Novell NFS Gateway for 6.5 Support Pack 1
  • Novell NFS Services 3.0 Support Pack 7
  • Novell NetWare iSCSI Initiator 1 Support Pack 2
  • Novell Native File Access Pack Support Pack 5
  • eDirectory 8.7.3.4
  • ConsoleOne (v1.3.6d)

A comprehensive list of the fixes since CSP 11—including updates for third-party drivers, BorderManager, NetWare and more—can be found at http://support.novell.com/tools/csp/csp12_changes.html

Technical Information Resources

Novell Connection articles

What is Novell Open Enterprise Server all about? Read up on this exciting new landmark product in the January/February 2005 edition of Novell Connection on the Subscriber Portal:

  • Bottom Line–The Right Stuff—Novell Open Enterprise Server: The Right Ingredient for Your Business Infrastructure
  • Tech Talk #1–Mission Possible—Driving Identity in Novell Open Enterprise Server
  • Tech Talk #2–In Good Company—Novell Open Enterprise Server Brings the Lexus of File Systems to Linux
  • Tech Talk #3–Over and Over and Over and Over—Novell Clustered Services
  • Tech Talk #4–On a Roll—When Two Worlds Collide: Migration and Deployment Strategies for Novell Open Enterprise Server
  • Tech Talk #5–Stop Dreaming—You Have a Dream: Open Source—The ''Both Source'' Way
  • Tech Talk #6–To the Point—Seeing the Big Picture: Open Enterprise Server Momentum

New Support Knowledgebase documents (TIDs)

An array of answers awaits—with almost 700 new Support Knowledgebase documents (TIDs) in this month's release, you're certain to find something that will help your systems run at their prime. Search these documents today!

Product Communities articles

Delve deeper than ever before into your favorite products. The April update offers 215 Product Communities articles: 179 features and 36 general. These articles cover everything from high-level benefits to nuts-and-bolts technologies. And, as always, we appreciate your feedback and input about this content.

Online Web Forums Archive

Ask away: you'll find an entire spectrum of answers from your peers in the online Web Forums Archive. Visit the live forums, or search technical hints, deployment options, workarounds, general troubleshooting suggestions and much more at support.novell.com/forums/

Developer Resources

Updated Novell Developer Kit

The DVD shipment of the Novell Developer Kit mirrors the updates made on the Novell Developer Kit Web site March 2, 2005. Because changes may have occurred on the Web since the DVD was produced, please refer to the Web version of the NDK at http://developer.novell.com/ndk/ for the latest updates.

This NDK DVD release contains the following changes and updates:

The NDK Download A-Z page has been modified to include every component and to allow easy access to binaries, documentation and sample code. The doc.htm and sample.htm pages are now available through the downloadaz.htm instead of on separate pages.

The layout of the component-details page has changed, as well. You can now access previous versions of builds from the Download Archive option. If a product has multiple versions or platforms, all download files are now available from one details page.

Note: A new installation vendor is being used for the Windows executables. If you have installed a version of an SDK prior to March 2005, please uninstall it before you install an updated component.

For comprehensive details, including highlights of all the additions, deletions and updates made since March 2, see the Novell Developer Kit "What's Changed" page at http://developer.novell.com/ndk/whatsnew.htm

What's New and Upcoming

Novell Tech Select Service Promotion

Novell offers a variety of subscription options, but Novell Tech Select Service is the only one that includes support. And now, if you purchase a Novell Tech Select Service subscription before the end of April, you will receive three standard (not electronic) Novell Technical Support incidents. This is a great value, and it's ideal for any small- to medium-sized business without a support contract.

Reassign Your Subscription

If your subscription benefits include an administrator account, you can easily reassign your subscription to someone else in your organization. To reassign any of the subscriptions included in your administrator account, simply access the Subscriber Portal (at http://support.novell.com/subscriptions/portal/spc), select your administrator account under "My Subscriptions," click "Manage Subscriptions" and click "reassign." [Please note that you will also need to forward the welcome kit and any previously received update kits to the new owner(s).]

Get 30 Percent Off the New Novell GroupWise 6.5 User's Handbook

Visit our Web site at http://support.novell.com/bookpromo.html to receive 30 percent off the new Novell GroupWise 6.5 User's Handbook. This guide helps users understand the features in GroupWise 6.5 to manage e-mail, schedules and workloads. It also introduces new features of this version, including improvements to the user interface and to integration tools for third-party developers.

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