Self-Service Tutorials
Please view the following tutorials to learn how to access and navigate the Novell Self Service site.
Select a tutorial:
- Part 1: Navigating to the self service site and authenticating through your Novell account
Learn how to navigate to the self service site and set up a new Novell account if you do not already have one.
(01m:15s) - Part 2: Creating a service request, adding attachments, and updating your service request
See how to submit a service request, add an attachment to it, and update existing service requests.
(03m:20s) - Part 3: Querying service requests
Do you need to find existing service requests on a particular product or view a list of SR's assigned to a coworker? This viewlet shows you how to query on your open and closed SR's to find the one(s) you are looking for.
(01m:04s) - Part 4: Check my accounts
This is where you can view account, contact, and support entitlement information.
(00m:58s) - Part 5: Designating a current account
Here we will walk through the process of designating an account as our "Current Account". This will affect your results when clicking "Check My Company's Service Requests." Only those SRs on your current account will display.
(02m:19s)
If you have any questions or issues accessing the Self Service site please contact your local Novell Customer Service Center or e-mail webmaster_support@novell.com for more detailed information.
- 1-800-858-4000 (USA)
- +31-10286-4700 (EMEA)
- webmaster_support@novell.com (world-wide)