Novell Support Customer Quotes

Archive

Check out what our customers have to say about our world-class support. If you would like to submit your own quote, please do!

Warwickshire County Council
"Our Primary Support Engineer is a credit to Novell. He is always very helpful and prompt."
Morgan E.
May 2007

Associated Network Solutions
"We are really happy with both our support engineer and the people who back him up. They always go above and beyond what is expected."
Martin B.
May 2007

Royal Cornwall Hospitals Trust
"Thanks to your engineers for the help and effort they provide our organisation, as well as for their valuable assistance and incisive observations."
Steve S.
May 2007

Salford Software
"I would like to pass my praises on to our Dedicated Support Engineer. The feedback from my team is that he is providing an excellent service to us."
Paul L.
May 2007

Swansea NHS Trust
"Sincere thanks for the excellent support we received from our dedicated support engineer. We look forward to a happy future with Novell."
Matthew G.
April 2007

Kildare County Council
"I just want to put on record my appreciation for the promptness with which Novell dealt with my recent support incident. The way Novell dealt with this was fantastic and a great example of true customer service."
Anthony H.
April 2007

Devon Energy Corporation
"Knowing people like our assigned support engineer are available gives me confidence in continuing to use and purchase Novell products."
Christopher L.
April 2007

Los Angeles County California Internal Services Department
"As always, Novell's support personnel are a pleasure to work with, and they know their product. Their response is also always quick and effective."
Charles W.
April 2007

Dallas Texas City Council
"All three engineers were helpful and professional. On a scale of 1 to 10, I would give them all 10's!"
David M.
April 2007

Administrative Office of the United States Courts
"I appreciate our support engineer "hanging in there" during the 4.5 hours it took to resolve this issue. Some other vendors would be inclined to try and get me off the phone, but our engineer waited while we went through numerous reboots, trying to troubleshoot the problem, until we got the server running again."
Robert B.
January 2007

VSA Partners Inc.
"My support engineers willingness to work for hours through the issue and resolve the problems at hand was amazing. Having him provide support this good was like having an actual support technician on site. I've never experienced stellar service quite as well as I have with Novell. It was awesome!"
Bryen Y.
January 2007

Hendricks Regional Health
"Novell went far beyond what I expected. There was a bug in the kernel that I wanted to use, so I thought that I would be told to wait until the next maintenance kernel was released. Instead, I got a newly recompiled kernel that immediately fixed my problem. All of this was done within 48?72 hours of my first phone call. The support engineers were fast and knowledgeable on their responses. All in all this was a great experience."
John L.
January 2007

Alpha NetSoultions Inc.
"Since being involed with Novell products for over 13 years, I've come to expect exceptional products and support for those products. We are a Novell Platinum Partner here in the Northeast and all of the engineers are well versed with Novell's products and have had sucess with deploying and supporting Novell's products. We all depend on great support for any issues that we can not resolve ourselves and we resolve 99% of our own issues, but for that 1%, we trust that we have the backing of Novell to create a comfort level with our customers that they have chosen wisely with us, and Novell's products."
Robert H.
January 2007

Province of Nova Scotia
"Novell's ability to recognize the importance of this problem to me and to our business was most impressive. If not for the support engineers help and determination, this problem may not have been solved so quickly. Many thanks to everyone."
David G.
September 2006

The Miller Group
"NTS provide us with a quality premium service that proactively fully supports our investment in Novell solutions. This service is offered and delivered in a partnership approach that means we now view NTS as a virtual part of The Miller team."
Michael L.
September 2006

Standard Life
"Our Dedicated Support Engineer provides us with his full focus and works problems through non-stop. He regularly goes beyond the call of duty. I am very glad to have our support engineer with us and I wanted to let Novell know how much I appreciate everything he does."
Trisha H.
September 2006

University of Utah Hospitals & Clinics
"I have been very, very pleased with the level and quality of the support I have received. All issues have been resolved each time and service restored in a timely manner. You guys are excellent!"
M. McCloskey
August 2006

Teklinks
"After hours of struggling with a difficult problem, it was a great relief to work with these up-beat, pleasant guys who were able to come up with a swift resolution."
A. Gilbreath
August 2006