Support Awards and Certifications
Novell Technical Services is dedicated to providing quality products, programs, and services that meet or exceed customer expectations. We consider the pursuit of quality and continual improvement to be an on-going responsibility of every employee in our organization. In active support of this philosophy, Novell Technical Services pursues awards and certification in the following internationally recognized quality standards.
Awards
Ten Best Web Support Sites of 2009
For the third year in a row, The Association of Support Professionals (ASP) announced Novell as a winner of their "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support. Last year, Novell was also inducted to ASP's Web Support Hall of Fame.
HDI Team Excellence Award
The HDI Team Excellence Awards honor world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering internal and external customer service and support. Both the Internal and External Awards use the same criteria for submission, each focusing on People, Process, and Technology aspects of the support center.
Certifications
SCP
Service Strategies' Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Three distinct disciplines - support, field service, and professional services - provide the framework for measuring performance, implementing best practices, and leveraging a network of professionals actively engaged in enhancing the quality of their service and support operations. The SCP Standards were created and are updated annually by a consortium of industry leading companies, including Novell, committed to delivery world class services, along with Service Strategies Corporation and industry associations such as the Association for Services Management International (AFSMI) and others.
Novell's Global Technical Support Centers (North America, EMEA, Asia Pacific) are SCP certified. Novell's North America Field Service organization is SCP certified.
View the benefits of the SCP Certification.
Novell Technical Services Feedback
Novell Technical Services is committed to improving our products and services, and your input is a critical part of that process. If you would like to provide feedback regarding your support experience, please do so here.