openSUSE
Service catalog for free installation assistance
The following table list what's included in free installation support for openSUSE. Some areas are only covered for our SUSE Linux Enterprise product line. With our Enterprise Support we provide enterprise class support and you're eligible to longer maintenance (up to 7 years) and to addtional support offerings such as 24x7. Our Free eval versions can be found here. For questions relating to our business products, such as SUSE Linux Enterprise Server, our technical service team will be happy to help you. Here you can find a description of the support services.
Service Catalog
| Type of support | Free Installation Assistance | SUSE Linux Enterprise Support |
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| Initial installation and upgrade of the base system | ||
| Installation on a typical standalone PC (no RAID configuration) |
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| Installation on a laptop (no PCMCIA configuration) |
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| Upgrade of the base system from the direct predecessor version |
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| Hardware requirements | ||
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Installation on a single-processor/multi processor system with not more than 1 CPU (Pentium I or higher) |
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| Problems with SMP kernel on single-processor systems (hyperthreading and/or multi core) |
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| BIOS configuration/ changing BIOS settings, at best effort* |
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| Supported installation media | ||
| Installation from an internal ATAPI CD-ROM or DVD drive |
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| Installation from a remote CD-ROM drive, at best effort* |
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| Partitioning support | ||
| Partitioning of a hard disk with one additional operating system during the initial installation with YaST2, provided enough free space (at least 3 GB) is available or can be created with the YaST2 partitioning tool. |
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Creation of the partitions /, swap and /boot (if necessary) |
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| Creation of additional Linux partitions |
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| Support for resizing a single Windows partition that covers the entire hard disk, if resizing can be done with YaST2 |
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| Partitioning of a hard disk with not more more than one additional operating system |
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| Manual partitioning with Linux fdisk |
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| Support for creating a partition on more than one hard disk |
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| Configuration of software RAID |
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| Package management and software installation | ||
| Support for the software selection "Standard System" |
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| Support for other software selections |
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| Installation of applications from the installation media using YaST2 |
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| Installation of applications not included on the installation medium |
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| Manual package installation with RPM |
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| Installation and configuration of applications |
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| Installation of bug fixes and security updates via online update |
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| Manual installation of bug fixes and security updates |
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| Kernel updates (only official SUSE update RPMs for the respective distribution) |
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| Supported installation targets | ||
| Installation on the first (hda) or second IDE hard disk (hdb) in an IDE-only system, the hard disks being connected directly to the IDE bus as primary devices |
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| Installation on the first or second SATA hard disk on a supported PCI SATA controller in a system with no other hard disks (like IDE or SCSI) |
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| Installation on a SCSI hard disk on a supported PCI SCSI controller in an SCSI-only system |
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| Installation on an IDE hard disk which is preceded by another device connected to the IDE bus (e.g. hdb = CD-ROM and hdc = hard disk) |
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| Installation on hard disks connected to a supported RAID controller |
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| Installation on an IDE, SATA or SCSI hard disk in a mixed IDE/SATA/SCSI system |
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| Installation on a hard disk not connected to the IDE, SATA or SCSI bus (e.g. USB or firewire) |
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| Installation on Linux partitions (ext2 or reiser), created with Linux fdisk or YaST |
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| Installation on Linux partitions created with other tools |
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| Configuration of the boot loader | ||
| Configuration of the GRUB boot loader in the Master Boot Record (MBR) of the first hard disk without modification of the BIOS mapping using the standard kernels or official kernel update |
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| Entry of the kernel parameters in the boot loader configuration |
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| Boot loader switch (GRUB < - >LILO) |
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| Other GRUB/LILO configurations |
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| GRUB/LILO as secondary boot loader |
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| LoadLin configuration |
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| Dual-boot installation with Windows, limited to Linux Support |
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| Dual-boot installation with other operating systems |
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| Multi-boot installation with more than two operating systems |
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| Setup of the graphical user interface | ||
Configuration of X11 with a monitor detected by YaST2 (or VGA, 75Hz)
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| Configuration of internal laptop display |
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| Configuration of remote display for laptops |
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| Extended X11 configuration (dual/multihead, 3D, TV-Out/ or DVI connections) |
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| Installation/configuration support for specific (proprietary) graphic card drivers |
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| Support for problems with KDE, Gnome or other window managers |
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| Support for the desktop configuration |
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| Support for problems with specific applications |
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| Integration of input devices | ||
| Configuration of a two or three button mouse (PS/2 or USB) |
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| Support for serial mice |
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| Configuration of the console mouse driver GPM |
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| Configuration of the touchpad |
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| Configuration of an external mouse on a laptop |
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| Integration of a standard keyboard (PS/2 or USB) |
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| Integration of keyboards with special keys (eg. games or multimedia keyboard) |
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| Support for a Braille line | BLinux support | |
| Integration of other input devices |
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| Support for a keyboard layout that does not correspond to the purchased box (layout of the international version is always English) |
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| Support for the configuration of the Internet connection | ||
| Basic configuration of an Internet connection with a supported PCI ISDN card |
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| Basic configuration of an Internet connection with an external serial modem (not USB) |
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| Basic configuration of a DSL Internet connection (pppoe only) through a supported PCI network adapter (no routing/masquerading) |
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| Configuration of a supported PCI ethernet card for LAN access with either DHCP (client) or static IP. This does not include the configuration of the LAN or any other computers or network components. It also does not cover the configuration of the computer as a router. Fault analysis is limited to checking for the proper loading of the kernel module and the correct local network settings. |
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| Configuration of an internal PCI/ISA or USB modem |
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| Configuration of a DSL Internet connection on a system with more than one network adapter |
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| Configuration of an AVM Fritz DSL card |
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| Basic configuration of a cable modem Internet connection through a supported PCI network adapter |
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| Basic configuration of a different Internet connection |
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| Configuration of more than one ISP |
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| Support for dial-on-demand problems |
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| Configuration of an e-mail client for collecting mail from a POP3 account (only Evolution and KMail). Fault analysis is limited to checking of the proper settings in the e-mail client. |
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| Configuration of fetchmail with YaST2 for collecting mail from a POP3 account |
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| Integration of additional hardware | ||
| Analysis of resource conflicts |
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| Elimination of resource conflicts in PCI-only systems |
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| Elimination of resource conflicts in ISA-only or mixed ISA systems |
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| ISA PnP configuration |
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| Integration of PCMCIA devices |
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| Basic configuration of a supported PCI sound card |
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| Basic configuration of a supported WLAN adapter, at best effort* |
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| Basic configuration of a locally attached (USB or parallel port) compatible printer with YaST2 |
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| Basic configuration of an IDE CD writer for use with k3b (CD burning app) without changing the jumper setting. |
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| Basic setup of a supported PCI TV card |
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| Integration of compatible USB storage device |
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| Integration of compatible IEEE 1394 (firewire) devices |
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| Integration of SCSI devices attached to a supported PCI SCSI controller |
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| Integration of a compatible scanner |
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| Support for the integration of a digital camera |
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| System performance tuning (e.g. DMA settings) |
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| Support for problems with laptop docking stations |
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| Support for problems with port replicators |
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| Support for system administration | ||
| Setup of system time |
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| Creation and administration of users |
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| Support for changing access permissions |
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| Integration of other partitions or network drives |
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| Configuration of networks and network services (client only) | ||
| Configuration of more than one ethernet cards |
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| Configuration of TCP/IP |
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| Configuration of a subnet |
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| Simple routing/masquerading (1 gateway) |
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| Sendmail/Postfix configuration with YaST2 |
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*at best effort, Novell Technical Support attempts to assist in a reasonable way but we can't guarantee a workable solution.