SUSE Linux Enterprise Desktop Archive
Supported Packages Archive
ACC
Additional Customer Contract necessary
L1
Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.
L2
Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.
L3
Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.
The following service packs are no longer supported under the general support period of the product lifecycle. Novell does offer additional service options on SUSE Linux Enterprise 9 SP3 and SUSE Linux Enterprise 10 SP1 for an additional fee. If you are interested please contact your local Novell sales representative for details.
Package Descriptions and Support Level Information
SUSE Linux Enterprise Desktop 10 SP1
(*Normal support no longer coveres these packages as of November 30, 2008)
View current supported packages for SUSE Linux Enterprise Desktop.