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SUSE Linux Enterprise Desktop

Supported Packages

ACC

Additional Customer Contract necessary

L1

Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.

L2

Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.

L3

Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.

Novell will support the usage of original (non-change or recompiled) packages. See package description on product page. In addition, we recommend that certified hardware be used with SUSE® products. More information about certified hardware can be found at the following site: http://www.novell.com/products/desktop/flexibility.html.


Package Descriptions and Support Level Information

For contracted customers and partners, SUSE Linux Enterprise Desktop 11 will be delivered with L3 support for all packages except the following:

  • Sounds, Graphics, Fonts and Artwork
  • Third party binary packages (Acrobat Reader, Sun Java, Flashplayer, mp3 decoder plugin, ICAClient, AdobeICCProfiles)
  • Technology Previews and SELinux Basic Enablement
  • Packages on the Software Development Kit (SDK)
  • Packages which require an additional customer contract and other packages which are marked as non-L3.
    Please click for details.

Novell will only support the usage of original (e.g., unchanged or un-recompiled) packages.

SUSE Linux Enterprise Desktop 11 Service Pack 1

SUSE Linux Enterprise Desktop 10 SP4

SUSE Linux Enterprise Desktop 10 SP3

Novell Linux Desktop 9 Service Pack 4

Locate archived packages for SUSE Linux Enterprise Desktop.

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