SUSE Linux Enterprise Desktop
Supported Packages
ACC
Additional Customer Contract necessary
L1
Problem determination, which means technical support designed to provide compatibility information, installation assistance, usage support, on-going maintenance and basic troubleshooting. Level 1 Support is not intended to correct product defect errors.
L2
Problem isolation, which means technical support designed to duplicate customer problems, isolate problem area and provide resolution for problems not resolved by Level 1 Support.
L3
Problem resolution, which means technical support designed to resolve complex problems by engaging engineering in resolution of product defects which have been identified by Level 2 Support.
Novell will support the usage of original (non-change or recompiled) packages. See package description on product page. In addition, we recommend that certified hardware be used with SUSE products. More information about certified hardware can be found at the following site: http://www.novell.com/partnerguide.
Package Descriptions and Support Level Information
SUSE Linux Enterprise Desktop 10 SP2
Novell Linux Desktop 9 Service Pack 4
Locate archived packages for SUSE Linux Enterprise Desktop.