Novell Entitlement and Access Policies
Novell Maintenance complements your product purchase with the critical combination of product updates, support and training. Maintenance is an important component of Novell's buying programs and is part of our ongoing commitment to help you successfully support your Novell solutions.
In order to receive support from Novell, you must have a current subscription or proper maintenance coverage for your product.
Policy as of February 1, 2010
On February 1, 2010, proper Maintenance and subscription authentication will be required to access service packs and patches (excluding stand-alone security patches) for most Novell products.
- Assess the benefits of Maintenance (PDF)
- Download a detailed list of frequently asked questions (PDF)
- Watch the Policy Update for Patch and Service Pack Access video
- View the Customer Notification (html)
| NetWare | SUSE Linux Enterprise | All Other Novell Products | |
|---|---|---|---|
| Patches & patch bundles | Publicly Available | Restricted* | Restricted* |
| Service packs | Publicly Available | Restricted* | Restricted* |
| Stand-alone security patches | Publicly Available | Restricted* | Publicly Available |
*Restricted—Maintenance or Subscription required.
SUSE Linux Enterprise products will not be impacted by this policy; patches and service packs for these products will continue to be distributed as they are today.
Make the Most of Your IT Investment Through Maintenance or Through a Software Subscription
Novell solutions lower cost, complexity and risk on virtually every platform. Get the resources you need to stay current with technology, keep your Novell solutions running smoothly and reduce the overall risk to your IT operations by purchasing through Novell's software subscription program or by complementing your perpetual product purchase with Maintenance.
Product Updates
Take advantage of the latest product features and functionality as soon as they're released.
- New product announcements
- New software releases
- Access to service packs, patches and fixes
- Security alerts and announcements
- Ability to submit product enhancement requests
Support
Access Novell's world-class support organization, ensuring you have the help you need, when you need it.
- Unlimited service requests
- 24x7 access for Priority Maintenance
- 12x5 access for Standard Maintenance
- Telephone access for Severity 1 issues
- Web, chat and e-mail support
- Remote and dial-in support (via chat)
- Online case management
- Full access to Novell Support Knowledgebase
- Access to Novell Customer Center
- Access to Novell Support Forums
- Access to enterprise-level services
Training
Better utilize your Novell assets with innovative training.
- First look on-demand training
- Access to product documentation
The benefits of Novell Maintenance allow you to focus on driving your business, while we focus on making sure your systems operate smoothly. For more information, contact your Novell Authorized Sales or Service representative.