Novell Support Connection Radio Survey 2003

The goal of Novell Support Connection Radio is to provide Novell Technical Support customers with Hold-Time Updates (support queue hold times), Novell Product Information, Executive Focus Interviews, and hold music, including requests.

Please answer questions 1-10 on a scale of 1-10 with 1 being Not At All Important/Very Poor and 10 being Very Important/Very Good.

1-How important to you is it that Novell have a service such as NSC Radio to provide Hold Time updates, Novell Production information, Executive Focus Interviews, and music?
(Choose One)

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2-How is NSC Radio doing at meeting these objectives? (Choose One)

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NSC Radio DJ's do live hold-time updates every 10 minutes during Novell Business hours. The appropriate support managers are also informed of excessive hold-times.

3-How important to you are live hold-time updates while you are holding in the queue? (Choose One)

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4-How good of a job does NSC Radio do with Hold-Time updates? (Choose One)

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NSC Radio produces Novell product and services information bulletins and advertisements.

5-How important to you is hearing information and advertisements for Novell products while holding for Novell technical support? (Choose One)

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6-Does NSC Radio do a good job with the information and advertisements that are played? (Choose One)

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NSC Radio has live DJ's that play of mix of music including playing requests submitted via e-mail.

7-How important is it to you to have live DJ's playing music while you are holding for Novell Technical Support? (Choose One)

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8-How are the Novell DJ's doing? (Choose One)

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The goal of Executive Focus is to inform Novell's customers about Novell products, services, and strategies via in-depth interviews with Novell's influential decision makers.

9-How important are Executive Focus interviews to you? (Choose One)

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10-Does NSC Radio do a good job with the Executive Focus interviews that you have heard? (Choose One)

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11-What is your current position or title? (Choose One)

CXO
Company President
IT Manager
Network Administrator
Technician
Network Engineer
LAN Administrator
Other

12-How long have you been working with Novell Products? (Choose One)

1-2 Years
3-5 Years
5-10 Years
More than 10 Years

13-How frequently do you call Novell Technical Support? (Choose One)

Less than 2 times per year
3-5 times per year
6-10 times per year
Greater than 10 times per year

14-What kind of music do you prefer? (Choose One)

Soft Rock
Hard Rock
Pop
Jazz
Classical
Hip Hop
New Age
R&B
Country
Alternative
Other

Comments:

What can we do to improve?