SUSE Linux Enterprise Basic Subscription

Congratulations on choosing SUSE Linux Enterprise - the world's best Enterprise products! Novell wants to help you get the most from this great product by offering a wide-spectrum of self-help, tools and technical support options.

SUSE Linux Enterprise Support Details

With the purchase of the SUSE Linux Enterprise Basic subscription, you will receive the following benefits:

Access to product updates and fixes for one or three years after activation (depending on subscription level purchased)
Full electronic technical support for the first 30 days after activation
Self-help resources: technical forums, access to the knowledgebase, and much more

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Additional Support Options

If access to cutting edge tools, or direct access to Novell industry-leading technical support is needed, consider the following offerings:

SUSE Linux Enterprise Standard & Priority Subscriptions
When you subscribe to SUSE Linux Enterprise Server or Desktop, you can now choose to include either 12x5 or 24x7 technical support, along with the SUSE Linux Fundamentals training course with the server—all at one convenient subscription price. +

Premium Service Engineers
Novell® Premium Service Engineers are senior level engineers who can help you maintain a high availability and optimal performance environment, keeping downtime to a minimum. Augment your current support program with the services of a Premium Service Engineer.

Support for Master License Agreement (MLA) Customers
Premium Service, available to MLA customers only, is a tiered model of support offerings, providing the highest level of customized service available today. Benefits include call-center access, minimal response times, account management, dedicated support engineers, support tools and training offerings.

Support for JBoss, MySQL, and Websphere CE
Novell subscriptions provide you with enterprise-level support for industry leading products that run on SUSE Linux Enterprise Server.