SUSE Linux Enterprise
Standard & Priority Subscriptions
Access Support
- Electronic Request
Submit a service request online - Learn how to submit a service request online
- Phone Request
Toll-free:
800-858-4000
International:
+1-801-861-4000
Self-help Resources
Novell Services
Work with Novell's experts to manage your technical issues-Novell offers more choices and the highest levels of expertise.
As more businesses bring Linux into their organizations, they are naturally looking for an easy-to-deploy and easy-to-maintain solution with the highest performance for the price.
Novell has listened to this growing market, and offers SUSE Linux Enterprise bundled with support and training with Server. *
When you subscribe to SUSE® Linux Enterprise , you can now choose to include either 12x5 or 24x7 technical support, along with the SUSE Linux Fundamentals training course with Server–all at one convenient subscription price.
- See a table of server options and buy now
- See how SUSE Linux Enterprise Server compares to the competition (PDF)
- See a table of desktop options and buy now
- See how SUSE Linux Enterprise Desktop compares to the competition (PDF)
Subscription Details
| Benefits | Standard | Priority |
| Access | 12x5 | 24x7 |
| Service Requests | Unlimited | Unlimited |
| SUSE Linux Enterprise Server Fundamentals Training (Course 3071) | Included with Server | Included with Server |
Read about new extended support policy
SUSE Linux Enterprise Server Fundamentals Training (Course 3071)
For the server subscription, Novell has the only offering on the market that includes an advanced self-study training kit, which is an incredible $495/€560 value to the customer. This hands-on self-study course focuses on basic Linux concepts and key SUSE Linux Enterprise Server administration skills: using the Linux desktop, administering Linux with the YaST utility, managing Linux directories and files, and much more. Learn more. +
For any questions about this information or to get more details on our available support offerings, please contact Novell at 1-800-529-3400.
How to Buy
Whether you are purchasing a SUSE Linux Enterprise Standard or Priority subscription for the first time, or upgrading from a SUSE Linux Enterprise Basic subscription to add technical support, you can select from the following purchase options:
*This offering is for VLA customers. For MLA customers, SUSE Linux Enterprise support is offered through the following support packages: Novell Tech Select Service, Premium Service, or IT Services. See below for more information.
Other Resources
Support for JBoss, MySQL, and Websphere CE
Novell subscriptions provide you with enterprise-level support for industry leading products that run on SUSE Linux Enterprise Server.