SUSE Linux Enterprise
Standard & Priority Subscriptions
Access Support
- Electronic Request
Submit a service request online - Learn how to submit a service request online
- Phone Request
Toll-free:
800-858-4000
International:
+1-801-861-4000
Self-help Resources
SUSE Linux Enterprise changes the way you think about buying software. You're no longer tied to costly licensing fees. Instead, you buy what matters: updates and services that help you run your business. With a SUSE Linux Enterprise subscription, you get the best-engineered Linux platform with the innovative engineering, industry-recognized training and world class support you need to be successful.
Your subscription includes:
- Award-winning technical support
- First Look on-demand training
- Maintenance updates, service pack releases, hardware enablement and security and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise
- Rights to upgrade to new versions of the SUSE Linux Enterprise family of products
- A generous and predictable lifecycle commitment
- Opportunities to participate in new beta product testing
- Protection under the Novell® Technology Assurance Program, including extensive intellectual property (IP) coverage
- Assurance of compatibility with thousands of hardware and software products Flexible, tiered pricing Access to an extensive global network of resellers and distributors
- Access to Novell Customer Center an online interface where, from one location, you can review the status of all your Novell products, subscriptions and services, and obtain critical Linux updates and support
The most interoperable Linux Platform
From physical to virtual, and configurable to appliance, SUSE Linux enterprsie delivers reliable and affordable solutions for your complete environment. With a SUSE Linux subscription, you'll receive rights to upgrade to new versions of the SUSE Linux Enterprise family of products, maintenance updates, service pack releases, hardware enablement and security and bug fixes.
+Learn more about SUSE Linux Enterprise platform and products
World-Class Services
Subscription Services Benefits Overview
| Benefits | Standard | Priority |
| Access | 12x5 | 24x7 |
| Technical Support | Unlimited | Unlimited |
| Training | First Look* | First Look* |
| Response Time | 4 hours | 1 hour Severity 1 4 hours Severity 2,3 |
Support
+ Learn more about an independent study that ranked Novell ahead of both Red Hat and Oracle for Linux support, specifically in the ares of overall quality, timeliness and the ability to address the needs of mixed source environments.
+ Find out more about the certifications and awards Novell has received for exceptional response times, a customer-focused culture, hones escalation processes and backing from industry recognized and respected Linux developers.
+ Check out other optional services such as Service Account Management, Health checks, onsite support, and much more.
Training
How to Buy
Whether you are purchasing a SUSE Linux Enterprise Standard or Priority subscription for the first time, or upgrading from a SUSE Linux Enterprise Basic subscription, you can select from the following purchase options:
For questions about the SUSE Linux Enterprise subscription, our products or services, please call 800-529-3400 or 801-861-4272.
