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SUSE Linux Enterprise

Standard & Priority Subscriptions

SUSE Linux Enterprise changes the way you think about buying software. You're no longer tied to costly licensing fees. Instead, you buy what matters: updates and services that help you run your business. With a SUSE Linux Enterprise subscription, you get the best-engineered Linux platform with the innovative engineering, industry-recognized training and world class support you need to be successful.

+download the SUSE Linux Enterprise subscription flyer for details on all the benefits of a SUSE Linux Enterprise subscription.

Your subscription includes:

  • Award-winning technical support
  • First Look on-demand training
  • Maintenance updates, service pack releases, hardware enablement and security and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise
  • Rights to upgrade to new versions of the SUSE Linux Enterprise family of products
  • A generous and predictable lifecycle commitment
  • Opportunities to participate in new beta product testing
  • Protection under the Novell® Technology Assurance Program, including extensive intellectual property (IP) coverage
  • Assurance of compatibility with thousands of hardware and software products Flexible, tiered pricing Access to an extensive global network of resellers and distributors
  • Access to Novell Customer Center an online interface where, from one location, you can review the status of all your Novell products, subscriptions and services, and obtain critical Linux updates and support

The most interoperable Linux Platform

From physical to virtual, and configurable to appliance, SUSE Linux enterprsie delivers reliable and affordable solutions for your complete environment. With a SUSE Linux subscription, you'll receive rights to upgrade to new versions of the SUSE Linux Enterprise family of products, maintenance updates, service pack releases, hardware enablement and security and bug fixes.

+Learn more about SUSE Linux Enterprise platform and products

World-Class Services

Subscription Services Benefits Overview

Benefits Standard Priority
Access 12x5 24x7
Technical Support Unlimited Unlimited
Training First Look* First Look*
Response Time 4 hours 1 hour Severity 1
4 hours Severity 2,3

Support

+ Learn more about an independent study that ranked Novell ahead of both Red Hat and Oracle for Linux support, specifically in the ares of overall quality, timeliness and the ability to address the needs of mixed source environments.

+ Find out more about the certifications and awards Novell has received for exceptional response times, a customer-focused culture, hones escalation processes and backing from industry recognized and respected Linux developers.

+ Augment your subscription benefits with a Premium Service Engineer, a semi- to fully-dedicated senior level engineer who can help you maintain a high availability and optimal performance environment.

+ Check out other optional services such as Service Account Management, Health checks, onsite support, and much more.

+ Learn how Novell's Master License Agreement (MLA) customers mayb be entitled to our enterprise level services through the MLA buying program.

Training

+ Leverage the First look training, included with your subscription. It covers the fundamental of installation and basic configuration, as well as the new features and functionality of a product, and prepares you for additional Novell training courses and certifications.

+ Learn more about Novell's full spectrum of certification and training opportunities to support your Novell solutions.

How to Buy

Whether you are purchasing a SUSE Linux Enterprise Standard or Priority subscription for the first time, or upgrading from a SUSE Linux Enterprise Basic subscription, you can select from the following purchase options:

For questions about the SUSE Linux Enterprise subscription, our products or services, please call 800-529-3400 or 801-861-4272.

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