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SUSE Linux Enterprise Server 9 Installation Assistance

For Basic Subscriptions purchased prior to August 1, 2006

Product Installation Assistance
SUSE Linux Standard Server 1 year (as part of the Maintenance) as described below
SUSE Linux Enterprise Server 1 year (as part of the Maintenance) as described below

Specification of Installation Assistance for Server Products (SLES/SLSS)

For SUSE support the usage of the original not changed and not recompiled packages is requested. In addition we recommend the usage of hardware whith YES certification for the used SUSE product.

Supports: Basic Installation Assistance Contract

Installation and Upgrade of Basic System

Non-automated installation of one server  X
Upgrade of basic system from the last previous version (starting with SLES 8: SLES8 -> SLES9 or SLES9 -> SLES10)  X
Upgrade of basic system from a previous version as documented in release notes (starting with SLES 8)
 X

Hardware Requirements

Installation of certified hardware. Please verify the system requirements for the different SUSE Server products.

 X
Installation on one single or multi-processor systems (minimum Pentium III and compatibile)  X
Installation on a system with minimum 256 MB RAM (SLES10: 512 MB)  X
Installation on a HDD with minimum 2GB of usable disk space  X
Reference for Configuration/Changing of BIOS following the specification of producer
 X

Supported Installations Sources

Installation with a internal ATAPI CD-ROM or DVD-drive  X
Installation with a local SCSI CD-ROM or DVD-drive connected to a supported PCI(x)/SCSI-controler  X
Installation with a supported USB CD-ROM drive  X
Installation with a CD-ROM drive connected to other ways to the server
 X
Installation from NFS- or FTP-server (client only)  X

Partitioning Support

Creating /swap and /boot partitions (as necessary) using YaST2  X
Creating of addition Linux partitions using YaST2  X
Manual partitioning with Linux fdisk function
 X
Creating of Linux partitions using a set of HDD using YaST2  X
Configuration of Software RAID using YaST2  X
Configuration of Logical Volumes with LVM or EVMS using YaST2
 X
Configuration of XFS using YaST2  X
Configuraton of ocfs2 (for usage with Oracle only)
 X

Package Management and Installation of Software

Package selection for "Standard-System"  X
Package selection other than the standard-system packages
 X
Installation of additional applications from Novell SUSE Linux CD-set with YaST2  X
Installation of applications which are not part of Novell SUSE Linux installation set with YaST2 ( Built for specific SLES Version prerequisite)  X
Manual package installation using RPM
 X
Installation of bug fixes and security-updates with YaST Online Update (YOU)  X
Manual installation of bug fixes and security-updates  X
Kernel upgrades (SUSE Linux Update RPMs only for the product version it belongs to)  X

Supported Installation Targets

Installation to IDE disk drive by IDE only systems  X
Installation to SCSI disk drive by SCSI only systems  X
Installation to HDD using a supported SCSI-RAID controller  X
Installation to HDD using a supported IDE-RAID controller  X
Installation to IDE or SCSI HDD in IDE/SCSI environment  X
Installation to storage device connected to a supported controller  X
Installation to Linux partitions (EXT2, EXT3, or ReiserFS), created with Linux fdisk or YaST  X
Installation to Linux partitions created by other tools  X
Installation and configuration of SATA-devices (starting with SLES 9)  X

Configuration of Boot-Loader

Installation of boot-loader GRUB/LILO in the MBR of the first HDD or FDD, wihout changing of BIOS-Mapping, standard kernel or official kernel update recommended  X
Adding kernel parameters to configuration of boot loader  X
Changing boot loader (GRUB to LILO, or LILO to GRUB)
 X
Other configurations of GRUB/LILO
 X
GRUB/LILO used as secondary boot-lodaer
 X
Dual-boot installation using two versions of SLES
 X

Installation of Graphical System

X11 configuration by a YaST2 known monitor (otherwise VGA, 75Hz)

  • Without 3D hardware acceleration

  • Framebuffer if problems appear

 X
Support for KDE or GNOME
 X
Desktop configuration
 X
Support for application specific issues
 X

Installation of Input Devices

Configuration of a two or three key mouse (PS/2 or USB)  X
Serial mouse  X
Configuration of mouse with wheel-function  X
Installation of console-mouse driver GPM  X
Configuration of touchpads (intrack keyboards)  X
Installation of standard keyboard (PS/2 or USB)  X
Support for Braille-pad (Blinux-Support)  X

Internet Access

Basic installation of Internet access by supported PCI ISDN cards  X
Basic installation of Internet access by supported external serial modem  X
Basic installation of Internet access by supported DSL modem (pppoe only) using a supported PCI-netowrk card (without Routing/Masquerading)  X
Internal PCI/ISA modem configuration
 X
Installation of Internet access by DSL with more than one network card used by the system  X
Installation of AVM Fritz DSL-card (SLES9 only)
 X
Basic installation of a Internet access by using a cable modem and a supported PCI-network card  X
Configuration of systems with alternate Internet providers
 X
Dial on demand issues  X
Installation of e-mail clients for access POP3 accounts
 X
Installation of 'fetchmail' for accessing POP3 accounts by YaST2
 X

Hardware

Analysis of resource conflicts  X
Solving of resource conflicts by PCI only systems  X
Basic installation of supported PCI sound cards
 X
PCI-network interface basic configuration  X
Basic installation by YaST2 of a local SUSE Linux compatible printer  X
Basic configuration by YaST2 of a printer connected otherwise
 X
Basic installation of a IDE or SCSI CD-writer  X
Installation and configuration of ISCSI-devices (starting with SLES 10)
 X
Integration of additional storage devices like ZIP, MO-drive or streamer  X
Integration of compatible USB devices (different from mouse and keyboard)
 X
Integration of compatible IEEE 1394 (Firewire) devices
 X
Integration of additional SCSI-devices (different from HDD and CD/DVD drives)
 X
Integration of a compatible scanner
 X
Performance-tuning of a the system (e.g. DMA settings)
 X
Integration of console switches
 X

System Administration Support

Setting system time  X
Adding and administration of users and groups
 X
Changing access rights
 X
Using the emergency recovery system  X
Configuration of APM and ACPI  X
Support by using YaST2 profile managers (SCPM)  X
Integration of remote partitions or network drives
 X
Configuration of AppArmor with YaST2 (no security consulting)
 X

Configuration of Network Components and Services

Basic configuration of ethernet cards  X
TCP/IP basic configuration  X
Subnet basic configuration
 X
Simple routing/masquerading (1 gateway)
 X
NTP - Network Time Protocol
 X
NFS - Network File System
 X
Samba (smb) over NetBIOS name server (nmb)
 X
BIND (Domain Name Server)
 X
SUSE Firewall2 (no security consulting)
 X
Proxy Sever (Squid, Junkbuster)
 X
Web server Apache, Apache2
 X
NIS — Network Information System
 X
Print server services (CUPS, lprng)
 X
DHCP Server (dhcpd)
 X
File Transfer Protocol (FTP)
 X
YaST2 Autoinstall
 X
bootpc -remote network boot of the system
 X
Sendmail, Postfix, IMAP basic configuration
 X
Postfix basic configuration  X
XEN installation and configuration (SLES10)
 X
OpenLDAP  X
OpenSSL  X
GPG  X
PAM
 X
Heartbeat
 X
DRBD
 X
EVMS
 X


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