Linux and Open Source Support from Novell

Novell provides comprehensive enterprise-level Linux support for the entire IT environment-from the desktop to the data center. Now you can enjoy the benefits of professional enterprise Linux support for all your Novell Technologies and a selection of third-party open source products. Our team of certified Linux support engineers are located around the world and stand ready to help you resolve your technical issues 24x7x365.

Customer Satisfaction

Novell Technical Services is dedicated to providing quality products, programs, and services that meet or exceed customer expectations. A recent independent customer satisfaction survey confirms Novell leads both Oracle and Red Hat in overall quality of Linux-based technical support.

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• Support Awards and Certifications

Support Programs

Whether you run a small business or manage the operations for a large international corporation, Novell has a support package that fits your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.

SUSE Linux Enterprise Standard & Priority Subscriptions
When you subscribe to SUSE Linux Enterprise Server or Desktop, you can now choose to include either 12x5 or 24x7 technical support, along with the SUSE Linux Fundamentals training course with the server—all at one convenient subscription price. 

Support for Volume License Agreement (VLA) customers
VLA customers are entitled to direct support from Novell via chat, email or a call back. Unlimited support is provided for any product that is properly covered under Novell maintenance. 

Support for Master License Agreement (MLA) customers
Premium Service, available to MLA customers only, is a tiered model of support offerings, providing the highest level of customized service available today. Benefits include call-center access, minimal response times, account management, dedicated support engineers, support tools and training offerings. 

MySQL Network by Novell
The MySQL Network by Novell subscription provides you with certified MySQL software and enterprise-level support for MySQL databases running on SUSE Linux. (link to http://www.novell.com/products/support/mysql/) 

Websphere CE Subscription
WebSphere CE Subscription Service (WAS CE) from Novell provides customers with an enterprise-ready, open source-based application server alternative to JBoss. It has been downloaded more than a million times, validating the fact that WAS CE is meeting the needs of developers and businesses worldwide. WAS CE ships with SUSE Linux Enterprise Server 10 from Novell. 

JBoss Support Subscription
The JBoss Subscription Service from Novell is an extensible and scalable family of products for creating and deploying e-business applications and includes all JBoss Enterprise Middleware products. 

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