To verify the lifecycle dates for a specific product, visit the Support Lifecycle page.
For the best experience with your Novell products and support, Novell recommends you upgrade to the most current version of your products while they are still in their General Support Phase. However, for customers who wish to maintain products during their Extended Phase, Novell has a number of quality support options, including:
Knowledgebase Search
Novell keeps the Technical Information Documents (TIDS) for any given product for a minimum of 10 years. As a product matures, Novell's ability to provide the most useful information is increased. Searching the knowledgebase is a great way to find a wealth of support information vital to resolving the most critical support issues. 
Free Support Forums
Interact with other customers and industry experts who are still using or supporting the same products you are. Post questions, ask for advice, or just share information free of charge, 24 hours a day.
Novell Technical Subscriptions
Novell's Technical subscriptions are a compilation of the best technical information and resources available for all Novell products - even products in Extended Support Phase. Subscribers can access the information from the subscription portal or from the CDs and DVDs provided as part of the subscription.
Novell Extended Support Incident Package
Novell keeps a limited number of support engineers focused on products which have entered the Extended Support Phase. If you wish to work directly with these support engineers, you may purchase the Extended Support Incident package, which provides 12x5 access and a subscription to the Novell Support Resource Library.
Premium Service Customers
The Premium Service program has always been designed to provide customers with the highest quality of enterprise level support for products during General Support. By purchasing the Extended Support incident package, Premium Service customers can now lengthen the duration of support for their products as they move through the Extended Support phase, providing additional time to plan and complete necessary product upgrades.
Custom Support
In situations where customer needs, local laws, market conditions, and support needs require additional support beyond the Extended Support Phase, Novell will customize support offerings to meet customer needs. Contact your Novell Sales Representative or the Novell Support Center in your area for more information.
