Open a Service Request by Phone

Americas Support Center

New Maintenance requirements for support

Effective February 18th, in order to receive support from Novell, you must purchase, and be current on, maintenance for the product you require support on. Maintenance is the combination of upgrade protection, training and support, and is purchased through one of Novell's buying programs- the Volume License Agreement or Master License Agreement. Academic customers who purchase product through an Academic License Agreement or School License Agreement may purchase Academic Service Request packs. For information on all of Novell's buying programs, visit www.novell.com/licensing/buyingprograms.html .

Single Service Request Service available until Feb 1, Price Change

Novell will continue to offer single Service Requests through February 1, 2009. Effective September 18th, the cost of a single service request is $1,250 (US)/€850 (Euro)until the service is discontinued on February 1st.

Before you register a Service Request

Novell provides an extensive free support knowledgebase online that includes information and troubleshooting tips on the most common issues that customers may encounter. You can access the knowledgebase search from the Support home.

Novell is promoting single issue support through the Open Source and Linux communities to better utilize our partners and Support Forum System Operators. Many partners provide professional, expert support services on Novell products. You can use Partner Locator tool to find a partner near you.

Logging and Tracking Service Requests by phone

Contact the Americas Support Center at 1-800-858-4000 within the US or 1-801-861-4000 outside the US. The Americas Support Center is located in Provo, Utah and operates 24x7. (TTY / TDD 800-711-3484).

A service request is defined as assistance with one issue, problem, or question relating to the use or installation of a Novell product, regardless of the number of communications required.