Machine hangs when using ZEN Imaging

(Last modified: 17Mar2006)

This document (10099330) is provided subject to the disclaimer at the end of this document.

fact

Novell ZENworks 7 Desktop Management - ZfD7

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Novell ZENworks Imaging

symptom

Machine hangs when using ZEN Imaging

Imaging Engine hangs and lose use of keyboard and mouse

PXE boot process hangs when loading PCMCIA

HP NC 6120 Laptop will hang when booting into the ZEN Imaging Linux Kernel

fix

If you use the "ACPI = OFF" boot option during the boot-up process the machine will not hang and imaging operations can be performed.

For PXE Imaging, the "ACPI=OFF" option must be entered as a line in the files contained on the imaging server in the tftp/cmds directory. The files z_auto.cmd and z_maint.cmd are the most used and represent automatic mode and maintanence mode, respectively. The "ACPI=OFF" kernel parameter option will be read from these files as  the kernel loads which will resolve the hanging issue.

document

Document Title:	Machine hangs when using ZEN Imaging
Document ID:	10099330
Solution ID:	NOVL103851
Creation Date:	13Oct2005
Modified Date:	17Mar2006
Novell Product Class:	Management Products

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