High cpu utilisation during remote control

(Last modified: 04Jul2006)

This document (10097882) is provided subject to the disclaimer at the end of this document.

fact

Novell ZENworks Remote Management

Oracle Jinitiator

symptom

High cpu utilisation during remote control

change

When customer launches the Oracle Jinitiator webpage, and then attempts to remote control that pc
the Cpu Utilisation will go to 100% on Iexplorer.exe

cause

The customer used onboard Intel Graphics with an older version of the driver :

Adapter: Intel 82865G
Memory: 64MB
Driver date: 08.10.2003
Driver version: 6.14.10.3691
Dig.Sig: MS HCP

fix

updating the driver to the following version, fixed the problem

new version:

Adapter: Intel 82865G
Memoryr: 96MB
Driver Date: 25.04.2005
Driver version: 6.14.10.4308
Dig.Sig: MS HCP

document

Document Title: High cpu utilisation during remote control
Document ID: 10097882
Solution ID: NOVL102305
Creation Date: 07Jun2005
Modified Date: 04Jul2006
Novell Product Class:Management Products

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