Error: configuration error: couldn't check user. No user file?: /nps/servlet/portalservice

(Last modified: 18Feb2005)

This document (10096623) is provided subject to the disclaimer at the end of this document.

fact

Novell NetWare 6.5 SP2

Novell NetWare 6.5

Novell NetWare NetStorage

Novell ZENworks Middle Tier

symptom

Error:  configuration error:  couldn't check user.  No user file?: /nps/servlet/portalservice

change

Applied Netware 6.5 Support Pack 2

cause

ZEN middle tier and NetStorage are not supported on the same server.  Updating to support pack 2 appears to cause upgrade issues when both are on the same server.  In one case, it caused failed apache access which caused other web applications, like iManager, to fail with an Error: 500.   

fix

Reconfigure/reinstall either NetStorage or ZEN on the server.  If you are not running NetStorage on the server, you may edit the httpd.conf for Apache2 so that the xsrv.conf does not load. 

document

Document Title:	Error:  configuration error:  couldn't check user.  No user file?: /nps/servlet/portalservice
Document ID:	10096623
Solution ID:	NOVL101024
Creation Date:	11Feb2005
Modified Date:	18Feb2005
Novell Product Class:	Web Services

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