POA CPU Hog Abend in GWTCP Handler

(Last modified: 31Mar2004)

This document (10091709) is provided subject to the disclaimer at the end of this document.

fact

Novell GroupWise 6.5

Novell GroupWise Post Office Agent

symptom

POA CPU Hog Abend in GWTCP Handler

After updating to GroupWise 6.5 the GWPOA.NLM abend reguraly in a CPU Hog Abend.

The running process is GWTCP-HANDLER process and the routine in GWENN4 is Wpf_ReadFoldersRoot.

change

Upgrade to GroupWise 6.5

cause

The problem is caused due the presence of duplicate folders in the user database. In some user databases we found 10000 duplicate folders.

fix

Run a GWCheck (on server is prefered) with the option DelDupFolders. You need to run this check several times until the log reports no more duplicate folders (code 30 and code 79).

note

Running process: GWTCP-HANDLER_36 Process

Thread Owned by NLM: GWPOA.NLM

Stack pointer: 9F90E270

OS Stack limit: 9F902900

Scheduling priority: 67371008

Wait state: 3030070 Yielded CPU

Stack: --FCE1721B ?

A516B634 (GWENN4.NLM|GWENN4@Wpf_ReadFoldersRoot+D24)

document

Document Title:	POA CPU Hog Abend in GWTCP Handler
Document ID:	10091709
Solution ID:	NOVL95886
Creation Date:	02Mar2004
Modified Date:	31Mar2004
Novell Product Class:	Groupware

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