GroupWise folders and mail have Red question mark icon next to them

(Last modified: 18Apr2005)

This document (10089082) is provided subject to the disclaimer at the end of this document.

fact

Novell GroupWise 6.5

Compaq d500evo pc with video card (nvidia vanta 16mb

Compaq d5m/p18 evo

16 bit colors does not work

256 and true colors mode works

Issue present only with gw6.5.  GroupWise 6.0 works fine. 

symptom

GroupWise folders and mail have Red question mark icon next to them

GroupWise client has Red question mark icons

One workstation only shows GroupWise mail icons as red question marks

cause

Video driver

fix

Compaq driver dated year 9/30/99 or changing the color mode.

note

Driver that cause the issue:
latest Microsoft update driver
latest nvidia manufacture driver

document

Document Title:	GroupWise folders and mail have Red question mark icon next to them
Document ID:	10089082
Solution ID:	NOVL94121
Creation Date:	25Nov2003
Modified Date:	18Apr2005
Novell Product Class:	Groupware

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